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Spotlight Cam Battery not charging with solar panel

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New Neighbor

Spotlight Cam Battery not charging with solar panel

I have solar panels connected to my spotlight cameras & I have had to change the battery twice this week already. Initially it was jus one of my spotlight cams bit now both cameras I had to change the battery & the solar panel is on toof top getting at least 12hrs of sun daily. What could be causing the battery drain? This never used to happen
393 REPLIES 393
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Community Manager

Re: Spotlight Cam Battery not charging with solar panel

Good question @Klscook! The Solar Panels are definitely getting enough light during the day. Please make sure there is no dirt, debris, or leaves covering the panels, as well as no debris near the adapter.  If you have not already, try unplugging and plugging the Solar Panels back in to the Cams. Let me know how this goes! Smiley Happy 



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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Even better would be an indication in the Ring app that the device is even being charged by the solar panel.  Ultimate win would be for the app to be able to show the voltage being delivered by the panel so we can see if it needs to be oriented better.

 

Right now all we can do is wait for a string of sunny days and see if the % goes up.

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New Neighbor

Spotlight Cam no longer charging by solar panel

I have had my spotlight cam (single battery) in place with the solar panel for about eight months.  It worked great up until a few weeks ago. Now the battery never gets over a 4% charge. I thought it might be a dirty solar panel so I cleaned it but the device still does not charge.  Any ideas on what it might be. Thank you

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I am having  the same problem, hate having to un mount it to recharge it , I have two stickup, one with battery pack and the other is with the confined battery ! and I can't find the quick release mount! help please 

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Community Manager

Re: Spotlight Cam no longer charging by solar panel

Hey neighbors! Good call on cleaning off the panels, as this is a common culprit. Try charging the battery to 100%, as well as checking the solar panel connection is clear of any debris and is securely connected to the Cam.

 

Keep in mind, the Solar Panel needs a few hours of direct sunlight per day to charge as expected. Also, a high number of events may drain a battery quicker than a trickle charge can restore it. I hope this helps! Smiley Happy 



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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I'll pull the battery and charge it from the wall, check all connections, put the battery back in and report back.  We get a ton of sunlight here in Central California.  It's still 80 degrees around here.  I am up to a big 5% battery charge today up from 3%-4% the pase few weeks.  The camera keeps recording events, the battery just doesn't charge.  I'll report back next week.  thanks

 

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I am having the same issue.  Tried the advice and have seen no change.  Started with fully charged batteries and they appear to be draining faster with the solar panel connected.  Before the panel, I was recharging the batteries once a week.  That is why I purchased the panel.  I was hoping not to have to climb a ladder every week.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Sorry if a bother but will chime in on this.. I have similar problem with my spotlight solar, it totally stopped charging with solar at some point this month and now will not power up even with two fully charged batteries. Not reset or anything else works.

This camera was received and setup just 1year and 3 month ago and its first time to have these issues. do they only work up to their warranty times?

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I am having the same issue. I added a solar panel to my Spotlight Cam Battery about a year ago. I have two batteries installed. The first one is always at 100% and the second battery never goes below 98%, and I get a lot of videos.

Today, I am down to 76%. I removed the connector for the solar panel, and everything looks good and clean with the plug and the receptor. I replaced the connection, but I think it is still not charging the batteries.

I am wondering if this is because of a firmware update to the camera, because, starting today, when I look at Device Health - right below the Left and Right Battery Level, there is now something I have never seen in the couple of years of owning this camera.

There is a new entry that says: "Solar Panel Status" with a line below it that says, "Add a Ring solar panel to Extend Battery Life".

Has anyone else every seen any mention of a Solar Panel, in their Device Health?

Not happy that my solar panel stopped working around the same time that this additional line appeared, but it would be great if Ring is starting to give some indication of a Solar Panel Status.

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