cancel
Showing results for 
Search instead for 
Did you mean: 

Spotlight Cam Battery not charging with solar panel

Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Hi
I just try that and still not charging. Pls advise
Thanks
Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

It seems something happened again in the last update.  My solar panel has been charging my battery fine for several months now. It was reading that I had 100% battery life but yet stopped recording on Wednesday night. Went through all the troubleshooting, says it's connected, everything is fine but still not able to view my live feed or record any motion, it just completly stopped working. I rebooted Wi-Fi numerous times (I have an Orbi so this is never a problem) tried all the troubleshooting tips, etc.  Today it said battery is dead and is now offline.  

Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

My stick up cam has been up for 2 days. Have the solar panel facing south. Gets sun most of the day. Camera is dead. Worked fine yesterday.
Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

So I recently picked up a spotlight battery cam. I quickly realized I would need two batteries in order to stave off recharging every couple days. But even with two batteries I was needing to recharge at least once a week even with modest capture settings. So I ordered a solar unit for the cam in hopes it would do the trick. I too live in sunny CA. and have hours of direct sunlight. My spotlight shows that solar power is connected, but the batteries were dying just the same. So I converted the wiring so that it was essentially a hard wired unit ( I voided the solar panels warranty by connecting the cable to a power supply instead)! Spotlight shows being connected to solar still, but even with a known and constant power source, the batteries were still dying just as fast. What I did notice is that when I took one battery out to charge on a charger, that the one left in the cam would increase in charge. So the “ solar connection “ was working. However, as soon as I put the second artery in, it would just discharge rapidly. So as a test, I left the cam with one battery and set the cam for the most aggressive capture settings. No problem at all and would stay charged. As soon as I put a second battery in, they would both die in about two days even connected to the charging power source.

It seems that when the cam has two batteries in it, and a solar panel connected, it just can’t manage the charging. At least for me, when I only have one battery in, the charging source works as it should. So if you have 2 batteries in your cam and are having this issue, try pulling one battery out and see if things improve.
Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Add me to the list. Purchased the solar panel and spotlight cam under a year ago. I saw an email today that the battery level is 4% and needs recharged. I’ve cleaned the panel and checked connections. After seeing this thread I’m not as confident a simple cleaning is the solution.

I purchased both from ring and assume they are under warranty. I’ll see if they charge today at all, if not I’ll look into a warranty claim I guess?

I’m on iOS and have the “established” under solar status as well, nothing showing it is charging though.
Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Add me to the list of frustrated Spotlight Cam Battery users. I bought an additional camera and solar panel in July and everything seemed fine for a bit. However, in the past two weeks, I saw that the batteries were sitting at 3% and 5% and I am seeing Solar Status "Not Established". Cautiously climbed a ladder today and checked connection, then removed batteries which are now charging in my house. Called CS yesterday, and after a few minutes of the usual temperatures, debris, and sunlight warnings (I am on the sunny mid-CA coast!), they wanted the serial number of the camera and solar panel! Of course, they are not easy to see while mounted, and I am not able to take them down myself. This is the newest of four Spotlight Cams (three with solar panels) and the others with Solar Panels are working like a charm! I have an Android phone...anybody with updates? Had the Geek Squad install it originally...

Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Add me the list. I’ve done it all to troubleshoot to include replacing both camera and panel. I bought 6 stick up cams but only installed 2 when I noticed the lack of charging. All items are being boxed up and returned to Amazon today.
Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Yeah, both our cameras are being stupid again as well, after several months of good operation. Within a day, both cameras had drained down to low battery mode.

It's like they don't have QA testers in their software division.

Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

APP FEATURE UPDATE NEEDED: ADD A THIRD POWER SOURCE OPTION: SOLAR

 

how this is not already within the app is a head scratcher

____________________

 

My issue is that when setting up the camera and solar within the app there should be a third option for POWER SOURCE type. Outlet, Battery and Solar.

 

When you have the camera connected to the solar panel the app tries to get you to change the power source to outlet. Well, if you setup your solar connected camera to Power Source: Outlet, the motion and record option will drain the battery to 0% in no time and will not recharge with the soal panel once the battery is at 0%  UPDATE: Beaming sunny day. App showed Power Source: Battery, 0% and would not pull up Live View. I went outside to solar stick up camera and waved my arm to set off motion detection, went back into app and the Power Souce updated showing Power Outlet, battery level 1%.

 

APP FEATURE UPDATE NEEDED: ADD A THIRD POWER SOURCE OPTION: SOLAR

 

When using the Solar Power Source option have the default camera motion and record settings set to higher sensitivity during the day while charging/running on solar and have those options change to Power Source: Battery at night.

 

Hard to believe the amount of basic needed features that are taking years to implement or never being implemented. (Example: Ring Alarm Gen2 Keypad - No option for constant LED illumintaion.)

Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

What good is a solar panel that isn't even recognized by the attached camera?  Don't tell me to clean it or reconnect it - I wouldn't be writing this if I hadn't already tried that and everything else.  This product is a failure.

And why is this community forum just full of problems with no solutions?

Where is the customer support?