Spotlight Cam Battery not charging with solar panel

Forgive me if this does not fit on this group. We recently purchased the Spotlight Cam with solar panel, and two batteries. Installed it yesterday evening, but the solar panel may not be working. As you can see in the picture, it shows no indication of being installed or charging. Is this typical of the software or do I have an issue with Cam or Solar panel? Yes the panel is in full direct sunlight plus under a few inside lights and still no change. Temps are in the low 60s.