@tim137, thank you. Yes mine has been on that app version for a couple of weeks. Still no charging, still have the "firmware up to date" message.
Wonder why yours is giving an actual firmware number, maybe your FW is out of date.
I didn't feel like going through the 35 pages of posts, but I'm getting the same thing everyone is describing. I emailed customer service, this is their response:
Thank you for responding to my email.
Can you please try to do the following:
1. Reset the device by holding down the setup button for 20 seconds.
2. After the reset completes, the device will need to be set up again.
3. Then trigger or perform a motion.
Please do update me after this for me to check further here, I will be looking forward to your response.
Please do not hesitate on reaching us back once you still have future concerns. We will be happy to assist you 24.7
Is it safe to say people already tried this and still doesn't solve the problem?
Thanks in advance!
I had this issue a year ago. I have 2 spotlight cams with solar panels. One of them I have never had an issue. The other one we started with replacing the solar panel, that did not fix it. I ended up with tier 2 support who can see more info, and it turned out to be the camera. They sent me a new camera and it worked. A year later the camera is doing the same thing, I haven't done the reset or chenged batteries like the forum suggensts, I'm assuming it's another bad camera. If you can get to tier 2 support they can tell you if it's the camera or not.
Can you tell us what the solar panel voltage output should be. Mine measures 5.28V DC. I have two batteries there were fully charged. Now one is 0% and the other is three. All the usual rubbish excuses, cleaned panel, reconnected...bla bla bla. There is an issue here!
I am new here, but have read thru the forum. I am a RING customer of two years. I live in Maine. I currently have seven RING Spotlight cams. Four of them are battery cams, all with two batteries each and solar chargers and other three cameras are plug in. Until the end of 2019 I have never had a problem with the battery cams, except for fogging, which is a separate issue! All of a sudden my battery cams stopped charging. Three started working again on their own, but one of my cameras is still not charging. The solar panel for this camera is actually mounted beside another solar panel for a different camera. One works the other doesn't. The one camera that is not charging was purchased in June of 2019 to beef up my security. It had been charging fine for months until Nov/Dec 2019 time frame. I have cleaned the solar panel, checked adjustment, charged the batteries, unplugged and replugged the solar charger, and have done a reset on the camera to force a new software update on it. That was a week ago and that cameras batteries are steadily dropping. It has been full sun for several days, and today in the 40's with full sun and it dropped again. Again, the unit right beside this one which is almost two years old is working. I understand this camera may have gone bad, but but it is strange that this happened at the same time as everyone else here started seeing problems. Something changed on RINGs end, it would be nice to have it figured out.
after using for 2 months - my solar has also stopped charging.
I thought it has a virus... Spoke to Ring tech support in Egypt - very helpful custmer service but been asked to send back my old solar panel to be exchanged.
I charged both battery to 100% and reset camera and setup again - no luck!!
Let see if a new panel would help??
I personally think that the battery is not compatible with the solar charger - the battery takes 10hours to charge on the mains!! how could a small solar panel charge the battery??
Ring and their weather theory so misguided. Last week I tried an experiement, I installed a different brand camera pro 2 and solar panel next to one of my Ring Solar panels. The A**o solar panel I mounted under an eave so it is only recieveing reflected sunlight. Battery was at 50%. The A**o cam charged to 100% while the Ring while in direct sunlight has lost 19% in that same time span.