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Spotlight Cam Battery not charging with solar panel

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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

i can only speak for myself i down loade the new app and stared seeing some charging even when it was cloudy but it would always be around 70% then i notice that it was going off to much and checked the motion zone reajusted the zone to only see my property and did not link the door to the solar cam as it was before the solar cam is just focus on my car in the drive way and since i did that the charge is up to 90% the line say add a solar panel but i don’t care what it says as long as it’s charging now i have to keep checking that it does not shut off for 2 hrs which it was doing
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Hi, any word on this issue of the solar panel/battery not charging?. I have a spotlight cam not even a year since i bought it, already took the battery off the cam recharged  it about a month ago and it looks like i have to recharge it again. It's currently about 25 percent. Is not the weather here in Florida. At least for me the sun hits directly to the panel. 

 

I changed setting in other for the cam not to consume too much of the battery, disconneted the solar panel, check for any dust or damages, cleaned the panel and the cable and put it back up. So what now? What is the situation? I have not seen any improvement in the battery. Is Ring going to provide me with a new device, batteries or solar panel? Whats the solution? Your assistance in this matter is greatly appreciated.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I do not have this view on my phone app which was just updated on 2.7.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Hey not seen any updates for my solar panel.

Have not even heard from Jennifer_Ring.

I have an apple so my  version 5.22.4 and was updated 2 weeks ago, I did not see any changes for my issue.

I guess Ring gave up on us.

😢

 

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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

Actually Ring was playing it to where we give up on them.

Will go into details later but I was able to source a Stickup and Spotlight cam produced before Oct/Nov2019 firmware update. What this means is that it has the firmware before the wheels came off.
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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

How long has it been since Ring chimed in?
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Maybe we need a concerted effort to blanket amazon, costco, and every other site that sells ring with truthful information about this fiasco in the reviews.
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Community Manager

Re: Spotlight Cam no longer charging by solar panel

Hi neighbors -- again this would NOT be due to an APP update. The two are not related. 

 

This, again, is most likely due to cold weather. Cold weather may be the culprit of not being able to charge the battery and not necessarily the Solar Panel. 

 

A quick Google search will go into more detail about how cold weather can take a toll on your battery. That, combined with less sun and factors such as how your panel is tilted, how much actual sun your Solar Panel is getting, whether your Solar Panel is plugged in correctly, etc all play a crucial roll on whether or not the device can remain charged. Not to mention, if it is cold outside and your battery is not getting the full charge it normally does in the summer + you're still getting the same amount of notifications then yes, of course the battery will deplete -- which is what we have explained in the article, here. Also, your wifi enviornment can play a role with your battery. 

 

I personally have been working with the team on this to ensure that our neighbors are getting the answers they deserve. I'm in 'sunny' Los Angeles and have been testing on my device. Yes, our days aren't 'freezing' but our nights are cold which lowered my battery. Also, I had to physically adjust how and where my Solar Panel was, because now in the winter, the Solar Panel wasn't getting as much sun and is does in the summer. I didn't take into consideration new shadows that were casted on the device during the day. 

 

 

Again, the team is continuing to test multiple scenarios with this, however, I think this is mostly due to the colder temperatures. I will continue to update you with findings from the team and also myself, but in return I would appreciate your patience as well as your understanding. I also encourage you to try some testing of your own. Bring your batteries and everything inside to test, adjust your Solar Panel, etc. Any relevant findings you discover, share them here so the team and other nieghbors can learn from you. 

 

Thank you and I will be in touch soon. 

 

 

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Jennifer.
Your response is a non sequitur and I won’t play.
I’ve had this system for several years. This is the warmest winter we’ve had, by far, since I’ve had it. My battery is currently sitting at 3%. Before the past couple months, it had never dropped from the high 90s%. Summer, winter, any time.

Please try again. Real answer this time.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel


@Jennifer_Ring wrote:

Hi neighbors -- again this would NOT be due to an APP update. The two are not related. 

 

This, again, is most likely due to cold weather. Cold weather may be the culprit of not being able to charge the battery and not necessarily the Solar Panel. 

 

A quick Google search will go into more detail about how cold weather can take a toll on your battery. That, combined with less sun and factors such as how your panel is tilted, how much actual sun your Solar Panel is getting, whether your Solar Panel is plugged in correctly, etc all play a crucial roll on whether or not the device can remain charged. Not to mention, if it is cold outside and your battery is not getting the full charge it normally does in the summer + you're still getting the same amount of notifications then yes, of course the battery will deplete -- which is what we have explained in the article, here. Also, your wifi enviornment can play a role with your battery. 

 

I personally have been working with the team on this to ensure that our neighbors are getting the answers they deserve. I'm in 'sunny' Los Angeles and have been testing on my device. Yes, our days aren't 'freezing' but our nights are cold which lowered my battery. Also, I had to physically adjust how and where my Solar Panel was, because now in the winter, the Solar Panel wasn't getting as much sun and is does in the summer. I didn't take into consideration new shadows that were casted on the device during the day. 

 

 

Again, the team is continuing to test multiple scenarios with this, however, I think this is mostly due to the colder temperatures. I will continue to update you with findings from the team and also myself, but in return I would appreciate your patience as well as your understanding. I also encourage you to try some testing of your own. Bring your batteries and everything inside to test, adjust your Solar Panel, etc. Any relevant findings you discover, share them here so the team and other nieghbors can learn from you. 

 

Thank you and I will be in touch soon. 

 

 


With all due respect Jennifer, the cold can't be the culprit. As I know I've stated plenty of times, I'm in NW WA and all 4 of my 1st gen Stick Up cams with solar panels are operating as normal. And you're absolutely right that cold weather can run down battery, but again, my old ones are staying charged just fine.

I'll acquiesce that the app update wouldn't be the problem, but since Ring doesn't disclose when we're getting firmware updates or their versions, it's difficult for us to pinpoint the proper timing. It was just very coincidental that this all happened the same time we got app updates. I'm on Android and don't see the "Attach solar panel line". I get that is an IOS app thing and has no bearing on anything. It just sounds like the wording on it is very confusing to many users, and frankly, just a sales pitch.

 

Obviously we're frustrated. Like I said, it just doesn't make sense that all my older solar panels are working perfectly with my older cams. And up here in WA, we've had maybe 1-2 sunny days since November, so the cold and cloudy days explanation makes no sense.