Jennifer_Ring: speaking strictly for 1st Gen Stick Up Cam and Ring Brand Solar Panel, I also had some issues with the solar panel not charging the battery towards the end of last year after it was not previously a problem since being mounted during the summer of 2019. I worked with your senior mangement (help line was not helpful) and posted a solution that worked for me on 1-27-20 at 10:31am. The battery had dipped to 67% from 100% in December and this week it reached 100% again after I implemented the changes described in the post. I hope that helps some Ring Neighbors.
I'm reporting back after having my camera and solar panel running for a few days:
1. I did not use the Ring mount as it just allows you to angle the panel up/down or left/right (depending on how you affix the mount to your wall). Instead I used the Wasserstein gutter mount available from Amazon for $13 that allows you to angle the solar panel so that it's perpendicular to the sun's rays. That's when the panel is most efficient.
2. I installed a fully charged battery and the solar panel has been able to keep the battery fully charged. The camera is in a spot with lots of activity so it picks up quite a bit of motion (meaning it's used quite a bit and thus consumes quite a bit of battery). Without the solar panel it would drop about 10% a day. With the panel it might drop to 98% overnight, but quickly gets back to 100% with a few hours of sunlight.
Thanks for that, no wonder my solar panel isn't doing anything as I doubt the camera is recognising it if its not an option an the App I'm using .
In my case, going down to 30 degrees is a rarity where I live. If I remember right Ring batteries have problems with extreme cold. The temperture dropped to 33 degrees one night. We don't get snow, but the mountains were heavy with it. All of the cams have 2 batteries and solar panels. One of the batteries on the garage cam dropped to 75% and fell steadily day by day. The second battery held at 90% percent, charged up to 95% for a day or two then hung at 75%. When the first battery hit 27%, the remaining battery began to drain too. The solar panel has full sun, but the batteries weren't charging. I ended up replacing both batteries with new ones. It hasn't been that cold since and I haven't had problems with charging. Back on the charger, both batteries took more than 3 days to fully charge and when I tried to use them in my doorbell,the doorbell was was instantly dead. I used a different battery and the doorbell worked again. The the indicators on the damaged batteries said they needed to be charged again. I got rid of them.
Something to keep in mind for the hundreds of us. About the same time the solar panel status field showed up the wheels came off. Why is that? Only Ring can answer that question and so far we've got nothing from them. I'm appox. $1,000 deep in equp. costs and not happy. My 4 solar powered cams are not being used an can barely stay charged.