Jennifer_Ring: speaking strictly for 1st Gen Stick Up Cam and Ring Brand Solar Panel, I also had some issues with the solar panel not charging the battery towards the end of last year after it was not previously a problem since being mounted during the summer of 2019. I worked with your senior mangement (help line was not helpful) and posted a solution that worked for me on 1-27-20 at 10:31am. The battery had dipped to 67% from 100% in December and this week it reached 100% again after I implemented the changes described in the post. I hope that helps some Ring Neighbors.