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Spotlight Cam Battery not charging with solar panel

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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

UPDATE

 

Any positive momentum towards getting our solar panel chargers back to how they were has been negated in the past week. The batteries in my four solar Stickup cams and Ring Doorbell 2 are not being charged by the panels and are now below 80%, 20% drop in one week.

 

I noticed that this issue has started to be discussed on other social media forums.

 

Ring, before you post about weather conditions. Keep in mind this fall/winter has been warmer than average over most of the US. Many of the folks that have owned the solar panels for more than a year report that they worked fine the past winters.

 

So Ring please don't tells us about weather possibly being the culprit. Tell us what is REALLY going on! We are going on four months now.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel


Class action !
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New Neighbor

New Spotlight Cam Battery not charging with solar panel

 

Please fix the solar panel issue or stop selling panels.  I bought a new panel thinking the old one was going bad but still same issue . Bought a new camera thinking it was the camera going bad but still same issue.  The solar panels are not working to keep the battery charged.  Old cameras and panels that haven't been replaced working fine. All new cameras and panel are horrible. 

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I contacted Ring via Facebook on Saturday and they are going to look into why my cam isn't charging via the solar panel and why the solar panel power source option has dissapeared from the App. Ring said they will get back to me tomorrow (Tues). I seem to have a new issue now that the cam has stopped sending motion notifications. App says the cam is online and you can do Live Views and show via Alexa but its not recording any new motion and sending notifications.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I am having the same issue, too.  First noticed it on Friday the 31st.  Is there another GROUP on RING discussing this new issue, or will it be combined with all other cameras having solar panel issues?  I cannot believe how these problems are growing...

Chester65:   I seem to have a new issue now that the cam has stopped sending motion notifications. App says the cam is online and you can do Live Views and show via Alexa but its not recording any new motion and sending notifications.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Jennifer you said you review the issues with developers daily, anything you can share with us on where we are in terms of a solution ?
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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

Ever since Ring was sold to Amazon. They started to push lower quality, cheaper products. The new Ring Wired cam, the Ring Indoor Cam, a much cheaper Outdoor Stick up cam. All priced from $59-$99. I have a couple of the indoor ones decent but nowhere the quality of the originals that ran $179-249 depending if you bought in a solar package.

Is it possible down that Amazon owns ring, they are putting the majority of their efforts into making sure these new products are sellable. And those of us that bought the original and more expensive cameras have been given the backseat to any type of support and development?
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Community Manager

Re: Spotlight Cam no longer charging by solar panel

Out of all the neighbors who are commenting on this thread, who have talked to support?

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I'm waiting for support to get back to me.
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

After many posts on this forum and complaining about my solar panel not working after 2 years of working great, I was responded to by Jennifer from Ring Community... At that time she recommended that I replace the solar panel with a new one, supplied by her, with instructions and shipping label for returning the old one so Ring tecs might determine if there’s a root problem with them which I did (might have made a mistake by cleaning it first) .
Well I am very very happy to say that after installing the new panel in a new location (directly south) and at a 45* angle both batteries fully charged from 66% and 85% with appx. 10 hours of sunlight here in Florida .... I still can’t figure out why after working for 2 years with no problem that we are/were having problems all around the same time but all I can say is make sure panel is clean (?) and installed in direct south facing obstructed sun at 45* angle and see what happens !