Any positive momentum towards getting our solar panel chargers back to how they were has been negated in the past week. The batteries in my four solar Stickup cams and Ring Doorbell 2 are not being charged by the panels and are now below 80%, 20% drop in one week.
I noticed that this issue has started to be discussed on other social media forums.
Ring, before you post about weather conditions. Keep in mind this fall/winter has been warmer than average over most of the US. Many of the folks that have owned the solar panels for more than a year report that they worked fine the past winters.
So Ring please don't tells us about weather possibly being the culprit. Tell us what is REALLY going on! We are going on four months now.
Please fix the solar panel issue or stop selling panels. I bought a new panel thinking the old one was going bad but still same issue . Bought a new camera thinking it was the camera going bad but still same issue. The solar panels are not working to keep the battery charged. Old cameras and panels that haven't been replaced working fine. All new cameras and panel are horrible.
I contacted Ring via Facebook on Saturday and they are going to look into why my cam isn't charging via the solar panel and why the solar panel power source option has dissapeared from the App. Ring said they will get back to me tomorrow (Tues). I seem to have a new issue now that the cam has stopped sending motion notifications. App says the cam is online and you can do Live Views and show via Alexa but its not recording any new motion and sending notifications.
I am having the same issue, too. First noticed it on Friday the 31st. Is there another GROUP on RING discussing this new issue, or will it be combined with all other cameras having solar panel issues? I cannot believe how these problems are growing...
Chester65: I seem to have a new issue now that the cam has stopped sending motion notifications. App says the cam is online and you can do Live Views and show via Alexa but its not recording any new motion and sending notifications.
Out of all the neighbors who are commenting on this thread, who have talked to support?