I don't think anyone it trying to attack on a peprosnal level. We appreciate any news or information that we can get and appreciate your reports. But there is a logical conneciton, cause in fact, if oy will, that is hard to ignoore in this situation. I will use my situation as an example. My devices all charged fine with solar panels for a very long time - through warm and cold weather (I live in the deep south so not a lot of cold weather to be sure). Suddenlt, at the end of last year, with no equipment change, they all start losing the ability to hold a charge. It is not impossible, I suppose, but it is hard not to imagine that the common element is a firmware issue. Would love to be proven wrong, but without some real solution that fixes things without reference to firmware, that in my mind is not possible to do. Thanks.
Hi neighbors- please stop thinking this is a firmware issue as it has not been confirmed from the team it is. As mentioned, it could be due to weather (specifically colder temperatures), angle of device, multiple things, AND we have the team currently testing in a variaty of situations. I would kindly request your patience during this time.
I'd also like to remind the neighbors here that an APP update is different than a Firmware update. Some neighbors are confused saying version 5.13, 5.22, etc is Firmware, it is not. That is your App version.
Also, as the Community Manager of Ring, I assure you that popular topics are sent to the appropriate team members on a daily/weekly basis. Your comments are heard and I will continue to update you all with information as it becomes available, but please take into consideration the Community Guidelines. Harrassing the community team and these post will not help in these matters but know that we are here to help and ensure that we get answers for you. Your happiness and overall satisfaction with Ring is top priority for myself -- we appreciate your patience while we work on this.
I am sorry @Jennifer_Ring but i want to clarify something... as you have directed this to everyone i just want to point out that i did not think it was a firmware issue, i did not make it up... it was RING support team that put it in my head when they put me on hold and came back to me and said it was a firmware issue and its known with no timescale for a fix. Maybe RING itself needs to stop confusing nieghbours and just officially announce whats wrong and what they are going to do about it.
Not just this solar panel issue, but all the other issues - especially the motion zones/people/human only modes!
Hey Jennifer_Ring........ I have to go up a ladder Sunday and swap battery again !!!!!!!!!!!!!!!, How about sending me a battery so I don't have to go up a ladder every couple weeks since the solar panel and Ring are not doing there job.