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Spotlight Cam Battery not charging with solar panel

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

ring we need developers and people with technical skills reading the thread not social media managers or marketing people please fix the issues, and more important stop wasting our time with responses that dont make any sense, do you thin we did not search the forums and tried everything already????
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

@river2018 You hit the nail on the head...each of my devices say “Firmware up to date” yet still I am having so many issues....I work for IT and if we had this much issues from users For such a period of time...a lot of jobs would be replaced with ones that could ensure that whatever system/product works properly (no one says that all systems are perfect but this is ridiculous)
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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

Ring needs to be more transparet on what firmware version our devices are on, not just "firmware up to date"

 

If I recall, EVERY Ring device that I have installed, has done a firmware update when setup. This update usually takes a few minutes and the device is not usable during the time. So the devices do have the ablity to update OTA, at least when first setup. Whether they continue to update once they are put into service is a question that we can't answer due to not knowing what update they are on.

 

If I recall when I first bought into the Ring eco system, I want to say that the firmware version was listed on the device health. Now that Ring has dumbed down the app, we are missing important info.

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Community Manager

Re: Spotlight Cam no longer charging by solar panel

Hi neighbors- please stop thinking this is a firmware issue as it has not been confirmed from the team it is. As mentioned, it could be due to weather (specifically colder temperatures), angle of device, multiple things, AND we have the team currently testing in a variaty of situations. I would kindly request your patience during this time.

 

I'd also like to  remind the neighbors here that an APP update is different than a Firmware update. Some neighbors are confused saying version 5.13, 5.22, etc is Firmware, it is not. That is your App version. 

 

Also, as the Community Manager of Ring, I assure you that popular topics are sent to the appropriate team members on a daily/weekly basis. Your comments are heard and I will continue to update you all with information as it becomes available, but please take into consideration the Community Guidelines. Harrassing the community team and these post will not help in these matters but know that we are here to help and ensure that we get answers for you.  Your happiness and overall satisfaction with Ring is top priority for myself -- we appreciate your patience while we work on this. 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Jennifer (Community Manager) I am sorry if you think I am harassing the community but I believe for the monies that have been Invested into these devices we deserve to at least hear from an Expert about our concerns (no disrespect to you) it’s not just 1 or 2 people with issues and I think it’s only fair...I was actually glad to find this forum because when I contacted the Ring Customer Service was pretty clueless as to why The issue was occurring....which I never mentioned but if you see my posting and responding to other consumers that are experiencing similar issues as harassment then I do apologize
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I have the same issue on a brand new spotlight cam and solar charger. Everything was setup and after a few hours of sunlight I don't think its charging the battery.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

You might want to check the version of your Ring software app.  If it is version 3.21.1 then you should download and install the update to version 3.22.1.  I was having the same problem with my new Spotlight Camera and solar panel.  After downloading and installing the software app update, the battery in my new camera went from 82% to 87% in about an hour and is now at 90% and climbing.  I am using a Samsung Galexy smartphone, which is Android of course.  Maybe this also applies to Apple iOS users, but don't know.   Hope this helps.

 

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

My unit is charging correctly now.
I asked Ring to send me a replacement spot cam, replacement solar and new battery. One if them did the trick I think. Even with the gray winter day and a fairly chatty notification setting it hovers between 99-100%.
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Virginiabeef - I have the lastest version on IOS - 5.22.4. Thanks for the suggestion.

 

Let me see how it works out for a few days. 

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Jennifer, if you are sending this to developers in a daily basis why it has not been resolved? or at least by now you should know what is the issue. it has been at least two months. our cameras are not charging and it was proven to you several times is not because positioning or weather

there is a problem and needs to be fixed and we need direct help from developers to troubleshoot the issue