Jennifer (Community Manager) I am sorry if you think I am harassing the community but I believe for the monies that have been Invested into these devices we deserve to at least hear from an Expert about our concerns (no disrespect to you) it’s not just 1 or 2 people with issues and I think it’s only fair…I was actually glad to find this forum because when I contacted the Ring Customer Service was pretty clueless as to why The issue was occurring…which I never mentioned but if you see my posting and responding to other consumers that are experiencing similar issues as harassment then I do apologize