Ring needs to be more transparet on what firmware version our devices are on, not just "firmware up to date"
If I recall, EVERY Ring device that I have installed, has done a firmware update when setup. This update usually takes a few minutes and the device is not usable during the time. So the devices do have the ablity to update OTA, at least when first setup. Whether they continue to update once they are put into service is a question that we can't answer due to not knowing what update they are on.
If I recall when I first bought into the Ring eco system, I want to say that the firmware version was listed on the device health. Now that Ring has dumbed down the app, we are missing important info.
Hi neighbors- please stop thinking this is a firmware issue as it has not been confirmed from the team it is. As mentioned, it could be due to weather (specifically colder temperatures), angle of device, multiple things, AND we have the team currently testing in a variaty of situations. I would kindly request your patience during this time.
I'd also like to remind the neighbors here that an APP update is different than a Firmware update. Some neighbors are confused saying version 5.13, 5.22, etc is Firmware, it is not. That is your App version.
Also, as the Community Manager of Ring, I assure you that popular topics are sent to the appropriate team members on a daily/weekly basis. Your comments are heard and I will continue to update you all with information as it becomes available, but please take into consideration the Community Guidelines. Harrassing the community team and these post will not help in these matters but know that we are here to help and ensure that we get answers for you. Your happiness and overall satisfaction with Ring is top priority for myself -- we appreciate your patience while we work on this.
I have the same issue on a brand new spotlight cam and solar charger. Everything was setup and after a few hours of sunlight I don't think its charging the battery.
You might want to check the version of your Ring software app. If it is version 3.21.1 then you should download and install the update to version 3.22.1. I was having the same problem with my new Spotlight Camera and solar panel. After downloading and installing the software app update, the battery in my new camera went from 82% to 87% in about an hour and is now at 90% and climbing. I am using a Samsung Galexy smartphone, which is Android of course. Maybe this also applies to Apple iOS users, but don't know. Hope this helps.
Virginiabeef - I have the lastest version on IOS - 5.22.4. Thanks for the suggestion.
Let me see how it works out for a few days.