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Spotlight Cam Battery not charging with solar panel

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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

yeah i have notice tha my solar cam has been charging slowly it was at 63 and i three days it’s up to 76% and the other is still at 100 % that’s with cloudy days as long as it keeps that up i am happy and will keep it it seems that the problem is fix i dont care that the app has that line add a solar panel to charge your batteries. as long as it’s charging it’s all good
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Yes, it appears that Ring updated their software from version 3.21.1 (Nov 2019) to version 3.22.1 (January 2020).  The update seems to have fixed the problem of solar panels not charging the batteries on Spotlight Cameras.

 

I purchased four new Spotlight Cameras and one new solar panel to test the charging function.  The solar panel did not charge the battery on the Spotlight Camera to which it was attached, until I downloaded and installed the 3.22.1 update.  The battery on that camera was draining at a rate of about 2% per day.  One hour after installing the update the battery went from 82% to 87% and continues to increase.  Let's hope the software update is a good fix.

 

The Ring CS folks should probably broadcast this fix to the community and recommend going to Play Store and download the update.

 

Now I think I'll order the other three Ring solar panels needed for the other three Spotlight Cameras.

 

 

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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

UPDATE:

This makes no sense... the camera seem to be charging as of the date of my prior post, and it seemed to charging even on cloudy days. But within the last few days nothing, and it's been sunny, very sunny in fact. I am wondering if there was another firmware update that went and screwed it up again. It makes no sense that it charges up 3 or 4 percent on cloudy days, but bright and sunny no charge and even 1 or 2 percent drainage during the day. This sucks, it's back to the way it was before now. Smiley Sad

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

There was another update today which I did and I haven’t seen any difference....I actually got a notification that one of my Spotlight Cams need recharging and that’s with having 2 batteries installed...I told hubby that this weekend I need him to unplug the solar panel for all 3 spotlight cams and plug it in again and we will see if it works if not I guess next weekend we will uninstall and reinstall....hope there’s some solution to all this craziness because at the end of the day these devices are costly and I have 5 devices 3 of which has double batteries and solar panels attached. Just frustrating...sorry for my rant!!!!!
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Community Manager

Re: Spotlight Cam no longer charging by solar panel

Hi neighbors- want to clarify this would not be due to an App update. Team is still investigating. 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

Yep I am aware it would be due to a firmware update, nothing to do with an app update. People seem to confuse the two on what they accually effect.

 

Weird though, seems I spoke too soon. Got a 2% charge today and to note there was a lot of activity/motion detection. This system is just odd. lol

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

same here camera was ok even charging in cloudy days and now back to NO charging at all
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

We updated our iOS app as soon as the reports started coming in. Our battery continues to decline daily. We have had this up and running for several years and never had to manually charge the battery a single time until this whole debacle started. We had always stayed at or near 100% no matter the season. Whatever improvements others have seen in recent days, they have yet to come to our house.
New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

Update

I guess I spoke too soon. This whole week has been nothing but sunny days without any clouds. Except for Monday. I have started to notice my devices are dropping in charge. They are now in their mid-80s, for a couple of days last week it seemed As though they were finally charging and my test device actually kept its charge to 100%.

This is definitely a firmware issue, but since no one knows and Ring will not tell us anything. I am assuming that with the app updates there is a possibility that the updates push firmware updates to the cameras.
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New Neighbor III

Re: Spotlight Cam no longer charging by solar panel

I cant believe how slow RING are in fixes these issues, i am just glad i returned and refunded my spotlight cams and solar panels as soon as i did and replaced them with the wired versions!

 

RING initally told me that the panels and cameras were defective and replaced them and when the replacements also didnt charge with the solar panels they changed there tune and said that there was a firmware issue and assured me that the next lot of replacements will have the right firmware on them?? you know what i said no thanks give me my money back!

 

I am starting to think that these devices cant even update thier firmware themselves OTA, as why else would RING say that the 2nd lot of replacements will have the right firmware on them?