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Spotlight Cam Battery not charging with solar panel

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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

they could have told folks this before we got this type of system .
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I totally agree. Being that I live in an area where 6-7 months and even more the temp can be low it would’ve been great to know that this is expected. They did say that when it dips below 36% is when the issue with the solar panel not charging happens however we have had lots of 40+ degree days and it doesn’t help that’s why we had to get 2 batteries for each of the spotlight cams and still we have to change the batteries....for me I say the solar panel only works during warm weather 65+ degrees....sorry but I’m putting it out there...I have 3 spotlight cams and 3 solar panels and 2 ring doorbells and in a way I regret my decision to go with them.
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Update: with the latest iOS update this week, my Spotlight Cam DOES seem to be charging from the panel.  Both batteries have been topping up to 100% each day.  It still reports incorrect "solar panel status" messages for my different devices, but the ones on the panel do seem to be charging now.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

And BTW the temp has been in the 40's.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

TomA lucky you...guess I gotta wait for the warmer temps...will have my hubby disconnect the solar panels and reconnect and see if it helps any but doubtful...
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I posted on this thread on Jan 7th and my situation is now RESOLVED. Since that time, I have been working with Ring senior support to try to figure this out and here's what we found that worked for me. I have a Ring brand solar panel connected to a 1st generation stick-up camera. The battery went from recently charged 100% in December to 67% beginning of January back up to 93% this week when the following occurred.

 

Two critical things to consider:

 

1) WEATHER

The battery becomes impacted at 36F and will not charge at or below 32F.

The following are key temperatures to watch out for in regards to your batteries.

  • 36°F (3°C): The battery may not hold a charge as effectively, resulting in you having to charge the unit more frequently.
  • 32°F (0°C): The battery may not charge at all.  Even hardwired configurations may not charge the battery.
  • -5°F (-20.5°C): The battery may stop working completely until temperatures warm up.

See https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Device...

 

2) ORIENTATION

The orientation of your Solar Panel is very critical. It should have an unobstructed view of the sky, facing directly toward South, and tilted at approximately 45 degrees.

 

How was my issue resolved? I am in the NY area and the weather has warmed up into the 40s the last week or so helping tremendously. But more importantly, my solar panel orientation had become out of alignment with the sun. When I first set up the panel orientation over the summer it was getting some direct sun exposure even though it was facing east. But as the earth has rotated into winter for the northern hemisphere, the sun was no longer hitting the area where I had mounted the panel. I re-oriented the solar panel to be more directly aligned with the sun (i.e., from facing east to facing south). That made a huge difference (even on limited 3-4hrs of direct sunlight per day)!

 

Simply put, each day the sun's rising and setting points change slightly. At the summer solstice, the sun rises as far to the northeast as it ever does, and sets as far to the northwest. Every day after that, the sun rises a tiny bit further south. At the winter solstice, the sun rises as far to the south as it ever does, and sets as far to the southwest. So like in my case, if your panel is not facing south, it may still have worked over summer but may not be working now in winter as the sun may not be hitting it.

 

I hope this helps some of you.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

manikomio:  Thanks so very much for your detailed post and helpful information.  It was very much appreciated and I feel hopeful that my issues will eventually resolve for the first time in quite some time.

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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

i when to the app store and there they had an update i downloaded the update and you’ll still see that attach solar panel bla bla bla line but i don’t care about that but now i am getting some charge it was at 68 yesterday today it’s at73 so so
e charge is better then no charge and that with aprcial sun so i expect better when full sun hits it
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

It seems the problem is fixed, but it is still mislabeling the solar charger. Sure, it’s a minor inconvenience if it’s working properly, but this is Ring, owned by Amazon, so I would expect more from a trillion dollar company than my college programming final with a few bugs.
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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

UPDATE

 

Late last week I notice after installing a freshly charged batter on one of my Stick Up cams, that the solar panel appeared to be charging.

 

I then on Friday installed freshly 100% charged batteries to my other three Stick Up cams and a Doorbell 2 connected to an aftermarket solar mount.

 

I was going to report back my findings on Monday, but most of Monday was cloudy.

 

Since Friday evening, all sunny days except for Monday. My cams and doorbell 2, report

 

88%-89% Stick Up Cams

92% Doorbell 2

 

I have at least 12 incidents per day on these devices.

 

Seems to be charging, not sure if it is back to where it was before the Oct/Nov debacle, will keep an eye. Hopefully the solar panels can keep these devices charged until sunny and hotter days come around.