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Spotlight Cam Battery not charging with solar panel

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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

I dont think it had anything to do with the ios app. Mine started charging yesterday but ipad updated a few days before that. Also I mainly use my galaxy s10+ which is the android app. Both apps showed the same percentage and still do. Android app had not been updated since mid dec.
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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

hi have you gone to the app store and downloaded the ring app again they just put out a new ver and it is helping many folks that are having this problem hope it helps you as well
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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

hi try this go to the app store and download the ring app again they put a new update that is helping a lot of the folks having this problem hope it helps you
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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

Just to update the good folks on this thread.

 

This is day two with the Ring solar panel working as it use to.

 

Once again this morning my test Stickup Cam was at 96%, four hours later, it had charged to 100% and holding.

 

I just put freshly charged batteries into my other three solar powered Stickup cams. Will update everyone on Monday how they are holding/charging.

 

For those of you that are still having charging issues. Make sure to charge your batteries to 100% and then install back into your cams. It is much harder to charge these types of batteries from 10% to 15% than it is to charge from 90% to 100%.

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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

good for you unfortunately i have not had your luck yesterday my camera look like it was charging even when it was cloudy but today i had good sun light and it when from 68 to 69 % which is not charging the only good news is that it did go down so i am hopeful it will work i will give it until monday if not i will get my money back
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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

Iam2928, try charging your battery to 100% then put it on the solar panel. Ring never claimed that the panels will charge a low battery to 100%. They always said it will maintain the battery or at the very least cut down on how often you have to manually charge the battery.

Honestly if not too invested with time and energy. I would return your equipment and either look at other brands or wait to repurchase once these issues are solved.
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

UPDATE:  So, I removed the camera (device) from and then reconnected it...that did the trick. I had the battery at 50% and then I just checked the app and it's now at 100%. There is still the message displaying "Add a Ring solar panel...." under Solar Panel Status on the app but it's definitely charging now. My advice is to try that..hopefully it works for you, too.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

gallant_king:  did you remove the camera physically from the solar panel and re-attach, or did you remove the device from the APP on your phone and "re-install a new device"?  thanks!

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I have 3 devices that uses Solar Power to charge the batteries and they worked fine up up until during fall. I spoke to Ring Customer Service and they told me that when the temp drops the solar panel doesn’t charge the battery....Now my hubby is pretty much forced to change batteries every week if not twice weekly...is anyone else experiencing this
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Thanks for pointing this out.  This is key.  I noticed that one battery would eventually climb from like 10% to 30% during the day.  I charged up both batteries and now they are staying in the green.

It does appear that Ring has addressed the issue.  But what poor communication about the whole thing.  I was thinking of converting my legacy home security system over to Ring, but not after this incident.  The chance that one errant software update could disable my whole security system is just not worth it.