Hi - just chiming in as I just found this thread. Glad it's not me!
I have a Video Doorbell, hardwired, and a couple Spotlight Cams, one on a solar panel with two batteries.
For quite some everything worked fine and in the solar Spotlight Cam both batteries were always pegged at 100%.
In October we had the siding replaced so the cams came down. In early December I reinstalled everything, and also got the new iOS app. Noticed the new features and the solar panel field. Here's what I get now:
The Doorbell is NOT on a panel, but its panel status shows "Connected".
For the cam that IS on a panel, the panel status shows the "Add a panel..."message, as if it isn't connected. As far as charging, some sunny days both batteries run up to 100%, but other sunny days (like today) one battery runs down. Very flaky!
I think the prior poster referencing the app dev process was right on. My hunch is, the new features needed complementary app and firmware updates, and both went out buggy. Unfortunately sounds like Ring didn't fund some ongoing maintenance dollars along with the outsourced development. If that's the case, we may have to wait until they bid out the next full app update, IF they include this in the RFP.
It would be nice to get a meaningful update from Ring development.
Does anyone know of an open source or 3rd party tool that shows additional metadata, like firmware version or that secret "charging status"?
FYI. There was an iOS app update pushed 2 days ago. It's version 5.22.2
I think the one that first should the solar panel status line was either 5.19.0 or 5.20.2.
The android app version ( has not had the solar panel status line) was last updated on Dec 20, 2019.
actually in my case, I left the camera without charge for couple of month ( because it wasnt charging and it is not easily accessible ) and it went absolutely dead.. no new or recharged batteries can wake it up.
It was working fine before that , with zero issues and the panel itself works fine too , so its definitely a bad firmware problem for that specific camera.
since it was just a month after an out of warranty year I went for battle with Ring support and they are absolutely horrible.
I think they use community support with premade script with absolutely no escalation options.. I basically had to talk to 10 different people, promising me different things.. and in the end they told me to get new device and they will reimburse certain amount ... which didnt happen until another 5 -6 conversations and then they emailed me saying it would be sent to old "on file" credit card which has been expired for about 5 years( I dont even know which card was it) ... and when I complained told me to to take it with a bank.. which bank?? Absolutely insane..
The only thing that worked for me was to present all the data and screenshots to paypal and ask for their mediation. ( full charge reversal )
So.. good luck.
I personally think ,Ring or Amazon should step in and fix this once and for all for all the affected customers .. Amazon can afford it and it would be better than generating all the bad press ... Chinese camera makers are catching up
I am going to give it another week. If this is not solved I will be switchingout all the cameras for the arlo cams. This is frankly getting ridiculous.
Yesterday evening I changed one of my Stickup Cams battery from a dead battery to a fresh 100% charged battery. The sun had already gone down, so this morning before sunrise, the battery had dropped to 96%, just checked right now and the BATTERY IS AT 100%, so I will have to assume the battery IS charging now. There has been quite a few events detected on that camera this morning, so I believe it is more than the battery gaining charge due to temp fluctuation.
Still have the "Add a Ring Solar..." in Solar Panel Status field, but I'm not concerned with that.