“ At this time your solar panel should be operating as normal, keeping in mind the amount of sunlight needed, and the effects of cold weather or increased usage.”
I agree, they SHOULD be. They’re not. Let’s not obfuscate the issue by even suggesting that “cold” or “increased usage” has anything to do with the problem detailed in account after account in this thread.
The flaw that you have introduced into these devices is clearly widespread and systemic.
I keep hearing that the appropriate teams are looking into this? How about an update on what they’ve discovered and moreover what they’re doing about it?