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Spotlight Cam Battery not charging with solar panel

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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

i got my stuff new and it’s never worked. ring has replaced the panel and the camera and still having a no charge from the panel i will give it until friday and will ask for a refund it dangerous having to change this dam battery not to mention i had to buy another battery
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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

It's a miracle! The camera was at 97% a couple of hours ago and it's 100% now. Not sure if it's a fluke or the firmware was updated with a fix? I guess I will know tomorrow once it loses a few % from tonight and may or may not recharge tomorrow.

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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

Total sunlight and camera's can't get from 98% to 100%.  

Here's an anology for you Ring.  You cook the perfect meal from a new recipe.  Everyone loves it and wants you to cook it again..........but you lost the recipe.  What do you do!?  

So Ring, did you loose the previous firmware?  Did you write over it?  About the same time I got the fancy new motion setting screen my 4 solar spotlight cams stopped charging.  

ROLL ME BACK!  

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Community Manager

Re: Spotlight Cam no longer charging by solar panel

Thank you, neighbors, for continuing to share your experiences and observations. As mentioned prior, this feedback has been shared with the appropriate teams. At this time your solar panel should be operating as normal, keeping in mind the amount of sunlight needed, and the effects of cold weather or increased usage.

For optimal results with your solar panel, I recommend watching our YouTube video which contains instructions, as well as some great tips, on installing the Cam and Solar Panel. Feel free to reach out to our support team for further troubleshooting!



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

“ At this time your solar panel should be operating as normal, keeping in mind the amount of sunlight needed, and the effects of cold weather or increased usage.”

I agree, they SHOULD be. They’re not. Let’s not obfuscate the issue by even suggesting that “cold” or “increased usage” has anything to do with the problem detailed in account after account in this thread.

The flaw that you have introduced into these devices is clearly widespread and systemic.

I keep hearing that the appropriate teams are looking into this? How about an update on what they’ve discovered and moreover what they’re doing about it?

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

“ At this time your solar panel should be operating as normal, keeping in mind the amount of sunlight needed, and the effects of cold weather or increased usage.”

 

RING:  The wording in your post infers that something was corrected and we should all be back in business.   Can you communicate what occurred on Ring's end that would cause you to publish such a post?

 

I have experienced no improvement.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

ring is buying time sending first level support people that does not have basic understanding and/or does not read the thread.

sending us automated information that it is publicly available and we all red before coming for help to this 20+ pages conversation.

a developer could figure it out and fix this in 5 minutes but ring choses not to pay attention or not give priority to this issue.

better business bureau is a place to start to document complains of this kind, bad customer service or support,

return your equipment for a refund if you can.

ring is wasting everyones time

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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

I agree with River2018, RETURN YOUR EQUIPMENT IF YOU CAN

 

I have given the timeline of end of February. Issue not corrected ALL of my equipment is coming down and ALL equipement is either getting returned to the stores I purchased from and/or I will cancel my charges. I have already spoke with my CC company about this.

 

I recommend that others start looking into this option if solar charging was important to them.

 

For those who bought their equipment after November. This issue has been going on for almost four months. Three times ring has provided the same FAQ type responses.

 

FOUR MONTHS!!!! Not even an acknowledgement of a POSSIBLE problem from Ring. Just the same info that ALL of us could find on their website.

 

Many other companies make simialr products, Arlo and Nest just to name a few. I know for a fact that Arlo solar panels are charging their cams.

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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

If you bought your equipment from 

 

Costco - you can return for a FULL refund, regardless of how long ago you purchased.

 

Sam's Club - Generally lifetime but your mileage might very from club to club. Some allow 30 days, 90 days, one year, lifetime.

 

Home Depot/Lowe's - 90 days from date of purchase

 

Best Buy - 14-45 days 

 

Amazon - 30 days

 

Not trying to encourage folks returning their used Ring products but many of us bought these cams under the impression that there was a solar option that would help prevent having to change out batteries. The loss is not just a $49 solar panel but like in my case all my battery powered cams. All the time, money and energy to research, install and troubleshoot.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

i received my solar spotlight cam and installed it, battery has decayed every day in the 5 days I have had it, and there has been ample sunshine.  Also getting the message in status to "install solar panel.."