It's a miracle! The camera was at 97% a couple of hours ago and it's 100% now. Not sure if it's a fluke or the firmware was updated with a fix? I guess I will know tomorrow once it loses a few % from tonight and may or may not recharge tomorrow.
Total sunlight and camera's can't get from 98% to 100%.
Here's an anology for you Ring. You cook the perfect meal from a new recipe. Everyone loves it and wants you to cook it again..........but you lost the recipe. What do you do!?
So Ring, did you loose the previous firmware? Did you write over it? About the same time I got the fancy new motion setting screen my 4 solar spotlight cams stopped charging.
ROLL ME BACK!
Thank you, neighbors, for continuing to share your experiences and observations. As mentioned prior, this feedback has been shared with the appropriate teams. At this time your solar panel should be operating as normal, keeping in mind the amount of sunlight needed, and the effects of cold weather or increased usage.
For optimal results with your solar panel, I recommend watching our YouTube video which contains instructions, as well as some great tips, on installing the Cam and Solar Panel. Feel free to reach out to our support team for further troubleshooting!
“ At this time your solar panel should be operating as normal, keeping in mind the amount of sunlight needed, and the effects of cold weather or increased usage.”
RING: The wording in your post infers that something was corrected and we should all be back in business. Can you communicate what occurred on Ring's end that would cause you to publish such a post?
I have experienced no improvement.
I agree with River2018, RETURN YOUR EQUIPMENT IF YOU CAN
I have given the timeline of end of February. Issue not corrected ALL of my equipment is coming down and ALL equipement is either getting returned to the stores I purchased from and/or I will cancel my charges. I have already spoke with my CC company about this.
I recommend that others start looking into this option if solar charging was important to them.
For those who bought their equipment after November. This issue has been going on for almost four months. Three times ring has provided the same FAQ type responses.
FOUR MONTHS!!!! Not even an acknowledgement of a POSSIBLE problem from Ring. Just the same info that ALL of us could find on their website.
Many other companies make simialr products, Arlo and Nest just to name a few. I know for a fact that Arlo solar panels are charging their cams.
If you bought your equipment from
Costco - you can return for a FULL refund, regardless of how long ago you purchased.
Sam's Club - Generally lifetime but your mileage might very from club to club. Some allow 30 days, 90 days, one year, lifetime.
Home Depot/Lowe's - 90 days from date of purchase
Best Buy - 14-45 days
Amazon - 30 days
Not trying to encourage folks returning their used Ring products but many of us bought these cams under the impression that there was a solar option that would help prevent having to change out batteries. The loss is not just a $49 solar panel but like in my case all my battery powered cams. All the time, money and energy to research, install and troubleshoot.
i received my solar spotlight cam and installed it, battery has decayed every day in the 5 days I have had it, and there has been ample sunshine. Also getting the message in status to "install solar panel.."