In response to RING's request for specific info:
I have one spotlight cam with 2 batteries attached to a solar panel.
First noticed the drain on battery sometime in November. One battery was drained to approx. 50% and would hover there. Now (mid-Jan) that same battery is down to 10% and often less (never gets charged above 10%). The second battery has slowly dropped down from 100% to 70% and never gets above 80%.
The problem persists and I do not believe it is from lack of sun, cold weather, or a dirty panel. The New York area recently had 2 days of spring-like weather. I expected the batteries would be fully charged rapidily. Did not happen.
It is not coicidence that many other customers are having the exact issue.
Appreciate someone from RING finally responding and acknowledging that RING has an issue to resolve for its' customers, not quoting from a user manual.
Forgot to mention what I'm using, iOS latest version as well. Reason I asked was is I understand that Android users are not having issues with the "add a solar panel" ad.
I have the app on my iPad and my Galaxys10+ (and my wife has the app on her iphone) and I have the solar panel not charging issue. I don't think it has anything at all to do with the apps. It's a firmware issue or hardware issue.
Jaywohifeld, I agree. So looks like Ring has at least two issues that affect iOS users. The panels not charging (bigest issue) and the Solar Panel status field in the mobile app.
This may sound bad, but it is good to know that Android folks are having issues as well. That really narrows it down to a firmware problem in the cams themselves.