Spotlight Cam Battery not charging with solar panel

When did they come out with this “super solar panel”? I purchased ring security system and various cameras. Over $3000 worth of equipment and never saw this super solar panel or had anybody offer it to me.

Either way, i started to notice in December that 3 out of 5 of my spotlight cams were not charging like the should. They all have 2 batteries in them. I live in NY state, so I understand that it gets cold, but if 2 of them keep 100% charge on both batteries, why can’t the all? None of them show that the solar panel is connected. For the amount of money I have paid, things should run better than this. Especially if it is a software issue! Roll back to when things worked. I don’t think that’s too much to ask.