MarylanderRing, you are lucky. All of my cams (3) were not charging since at least November (2 of them - on is only a month old and has the same issue) ... until today, when one of them (an older one) suddenly went to 100%. I am hoping that they are doing something.
MarylanderRing, I am in the same boat. 2 stickup cams, 1 spotlight cam and a Ring doorbell. Really don;t want to replace all of them. I will conitnue ot have faith that Ring is trying to help (although this is no longer Ring really - it's owned by Amazon now, I think).
Add one more set of cameras not working. I live in AZ too.
I have had solar up with spot light camera for over a year.
Some units worked others not at all.
Even the ones that worked never keep a full charge in AZ in summer. I suspect there is more than a firmware problem.
There no easy way to hard wire my cameras.
I want my money back Ring !!!
I suspect Ring knows this is a hardware defect and is trying to figure out what to do.
I would take camera or panel hardware if it would actually fix the problem.
I suspect it is not the panels. They are a pretty simple component.
Bought spotlight camera with solar panel and battery won't charge. Panel is clean and has full day access to sunlight. App states Solar Panel Status as "Add a Ring solar panel to extend Battery Life". It is as if the solar panel is not even there.
I honestly don't know if it is hardware or software, but if it is hardware, why did everything work for a year or two and then suddenly all stop charging with the solar panel at the same time across the country?
I sure hope that is not the case as we're having the same problems and we're going on 7 months, using one batter but the solar battery perfectly placed above the awning under which the camera is neatly tucked. (see pic) The amount of people sharing this problem is not reassuring since we were planning on adding additional units this year. Pehaps the light snow we had last night (shown in picture) is enough to prohibit a good charge BUT we have had no measureable snow and this problem predates weather issues. Hmmm. I'll recheck the wiring and hope for the best.