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Spotlight Cam Battery not charging with solar panel

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

This is so incredibly ridiculous. This thread is more than 19 pages deep and ring has no clue about how terrible the quality is.

I got a replacement solar panel that worked for 2 days and then again same issue - I asked to be upgraded to the super panel - they let me pay the difference of $50 and this one is a dud.

I would add that I have 2 other spots with regular solars that have charged great from day 1 this one I just can’t get to a consistent performance
New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

MarylanderRing, you are lucky.  All of my cams (3) were not charging since at least November (2 of them - on is only a month old and has the same issue) ... until today, when one of them (an older one) suddenly went to 100%.  I am hoping that they are doing something.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I honestly don’t know how much better the other ones are. I bought 1 wyze pan and a blinkxt2. I don’t know if the Arlos, Nests, ADPs are any better.
I’ve invested way too much (my fault for not being diligent ) into the ring platform with 9 cams/bells, sensors etc ) to dump and move my main set up to a competitor.
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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

MarylanderRing, I am in the same boat.  2 stickup cams, 1 spotlight cam and a Ring doorbell.  Really don;t want to replace all of them.  I will conitnue ot have faith that Ring is trying to help (although this is no longer Ring really - it's owned by Amazon now, I think).

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

When did they come out with this “super solar panel”? I purchased ring security system and various cameras. Over $3000 worth of equipment and never saw this super solar panel or had anybody offer it to me.

Either way, i started to notice in December that 3 out of 5 of my spotlight cams were not charging like the should. They all have 2 batteries in them. I live in NY state, so I understand that it gets cold, but if 2 of them keep 100% charge on both batteries, why can’t the all? None of them show that the solar panel is connected. For the amount of money I have paid, things should run better than this. Especially if it is a software issue! Roll back to when things worked. I don’t think that’s too much to ask.
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Add one more set of cameras not working. I live in AZ too.

I have had solar up with spot light camera for over a year.

Some units worked others not at all.

 

Even the ones that worked never keep a full charge in AZ in summer. I suspect there is more than a firmware problem.

 

There no easy way to hard wire my cameras.

I want my money back Ring !!!

 

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Will see.

I suspect Ring knows this is a hardware defect and is trying to figure out what to do.

I would take camera or panel hardware if it would actually fix the problem.

 

I suspect it is not the panels. They are a pretty simple component.

 

 

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Bought spotlight camera with solar panel and battery won't charge.  Panel is clean and has full day access to sunlight.  App states Solar Panel Status as "Add a Ring solar panel to extend Battery Life".  It is as if the solar panel is not even there.

 

Poor product.

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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

I honestly don't know if it is hardware or software, but if it is hardware, why did everything work for a year or two and then suddenly all stop charging with the solar panel at the same time across the country?

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I sure hope that is not the case as we're having the same problems and we're going on 7 months, using one batter but the solar battery perfectly placed above the awning under which the camera is neatly tucked. (see pic) The amount of people sharing this problem is not reassuring since we were planning on adding additional units this year.  Pehaps the light snow we had last night (shown in picture) is enough to prohibit a good charge BUT we have had no measureable snow and this problem predates weather issues.  Hmmm.  I'll recheck the wiring and hope for the best.