Spotlight Cam Battery not charging with solar panel

Ring,

Apple App store sent me a notice there’s an update for my Ring app. I downloaded it and guest what…IT DID NOT FIX MY ISSUE WITH THE SOLAR PANEL NOT CHARGING MY SPOTLIGHT CAM AND SHOWING MY DOOR BELL HAVING A SOLAR PANEL CONNECTED TO IT !!!

So I had go up a ladder and swap battery today…THANKS RING…

How long does it take to fix software issue?