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Spotlight Cam Battery not charging with solar panel

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I am helping a friend who has this same issue. He actually has the super solar panel which is much more powerful than the regular one, and the same issue is occurring. Battery shows discharged even though solar panel is connected and putting out 5 volts. This started in last month or two.
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I am super annoyed by this. My camera is in a precarious spot that is very tricky to safely reach by ladder. Ring, are you willing to accept safety liability for borking all our devices and putting people at risk? If I fall off my ladder or my camera isn’t functioning when it needs to, I’m coming after ya.
FIX 👏🏻 WHAT 👏🏻 YOU 👏🏻 BROKE 👏🏻
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Checking my camera this morning,  I noticed the battery level has increased. At the time of my original post it was at 35% (about a week back) and it is currently showing 81%.
Was there a firmware update released? Woudl be great if the app showed the version number instead of  "Up to Date"

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Sounds like a class action lawsuit
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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

I believe that is going to happen as well.  It is a shame as it is not the optimal solution for anyone except the lawyers (and I am a lawyer).  I hope Ring solves this asap.  These is no reason it should not be.  It is apparent from the posts here and lesewhere that this is a screw up of biblical proportions.  Please, Ring, fix this.  If nothing else go back ot the pre-November firmware.  But please do something.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Yeah, just adding to the numbers for strength. I only today installed a Stick Up Cam Battery with a solar panel add-on. I’ve never seen any message in the applicable settings area besides the recommendation to add a solar panel. That seems a bit obtuse. I’d appreciate a little more A.I. for my money than an undetectable expensive component. I’ll be looking forward to an update and a resolution.
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

This issue of Spotlight Cams not being charged by solar panels has been going on for about three months.  The responses from Ring are weak at best. From all indications the fix should be simple. As a senior software engineer who used to develop software for aircraft, cruise missiles and other aerospace systems and manufacturing robots, I have some amount of knowledge about real-time software design and implementation.

 

It appears to me that the Ring software development team does not use professional software development methods or engineering disciplines.  Who knows where the software is actually  being created or what engineering life cycle processes are being used?  Rapid prototyping? Ukraine? China?  Who knows?  The resulting software release numbers are not shared with end users. There are no roll back options provided. Nothing is backward compatable. It appears to be a write code/toss it over the fence/and see what works approach.  No published software test reports. No offer of Beta testing by users. No open source opportunities given to end users who are able to review the source code and offer insights into potential solutions. No information given about what software language(s) are used as the source code?  In short, Ring sofware deveolpment appears to be a totally ad hoc process with little understanding of real softare engineering protocols, configuration management or design control.

 

Jamie sold Ring for $1B+ to Jeff Bezos (Amazon) and then rode off into the sunset on his new mountain bike.  Good for Jamie.  Of course one of the hardest things to manage in a new company is growth and because Ring is now a teeny tiny part of  Amazon, the issues and concerns of customers are much less important than when the company was first started. Jeff Bezos most likely doesn't know or even care about the fact that Ring products are becoming defective because the objective is to put more and more products into the pipeline. And, as more products and increased interactive complexity is introduced into the product offerings the frequency and severity of resulting problems will become worse.  Bezos may not even know that Amazon owns Ring.  It's of little matter or importance to Bezos that products don't work.  Microsoft was very good at this game.  In the end the increased number of defective product offerings will destroy the company and along the way a competitor may take over the market and Ring will be history.  For Bezos it won't matter because Ring is juat a little afterthought to his bottom line and the loss would most likely help him to continue not pay any federal income taxes.

 

So, this little episode of a software glitch involving Spotlight Cams and Solar Panels is just the tip of the iceburg. If the Ring software folks can't fix this little problem, their future looks very dark.

 

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

The only part you got wrong is Jamie didn’t just “ride off into the sunset”. He still appears on commercials from time to time.
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I think you got it there ! Cheep solar panels that we overpaid for ! They pay people thousands of $ a year to figure this stuff out !!! Ring should step forward and fes-up !!! Waiting to see if anyone has a fix ! Might switch to different device altogether!!! I’m gonna try cleaning off panel and it’s connection to the light really good and see what happens I guess !!
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Now that you mention it I saw the same things you the same way you did !! I thought that maybe it was always there and I never saw it... I totally agree with you....