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Spotlight Cam Battery not charging with solar panel

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I also have this solar panel status and have a panel installed and the app is not indicating that a solar panel is plugged in. I have tried everything even resetting the Spotlight battery camera, reconnect to WiFi, charged both batteries with AC power the. Installed them but still app not indicating the panel is detected or their? Anyone know why or have this issue?
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I am the original poster of this thread and I live in SUNNY Miami. My panels are on the roof and its always sunny. 

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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

that’s a wonderful idea on my app i see a line that says if you connect a solar panel it will help you charger the battery but the panel is connected when i call them it seem that they know if it’s connect what is it a secret we need to see if it’s connect
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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

i just got mine and they have had to change the solar panel and the camera but i have always had that line may be what your saying the problems are on there end
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

1 battery, it's happend since I got the camera AND solar panel - I've never seen the panel charge my battery and it gets sun ALL afternoon in Northern California

 

ordered 10/17/19

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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

hi i uste got mind too it came in dec and i have been on the phone ever since with them . they changed the solar panel even when i tested it with a bolt meter and saw it was pumping out the 5 bolt that it give out they change the camera i just got that back and i am installing it today but i think it still will not charge i also had to install a 2nd bat to give myself more time but the problem is at their end and i told them if this does not fix the problem i want a refund maybe more of us should ask for a refund maybe they will do something about this problem




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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

Ours started around Oct-Nov 2019, did not notice until Dec when cams and Doorbell 2 sent messages that the batteries were low on charge.

 

I live in a city in Texas that has 297 days of sunshine a year.

 

Worked fine the few months I have owned all batteries where kept at 100% or high 90%.

 

Although out of the refund period, I am in still in consumer warranty period. Unless corrected by month end of February 2020, I will be seeking a refund for entire Ring system. Four panels, two Doorbell Pros, one Doorbell 2, 4 Spotlight cams, 4 Stickup Cams, 4 Ring indoor Cams and various other Ring accessories. About 3000$ worth of at this point toys. I have spoken to American Express and have their backing on this.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Yes...I noticed that when that new solar panel status alert on the app showed up...my batteries just get drained. I've done all that have mentioned in this string and still have to manually recharge both batteries twice per week. The whole point was to not have to climb a  ladder...so disappointing and frustrating.

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New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

Gallant_King, while waiting for a Ring fix (if Ring decides to believe us and fix the problem), you can cut down on your battery changes by disconnecting the solar panels. I have noticed the batteries drain quicker when they are connected.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Ring,

 

In mid December  when I noticed my battery level getting low and I had go up a ladder and swap batteries, so it could have started in November/December. So far my battery last a month with out solar charge.

Hope a fix is coming soon because I have to go up a ladder and swap batteries again this weekend.