My solar powered spotlight cam stopped charging a few months ago as well - Customer Service sent me a second battery and said that this should help since my camera has so much activity...(the solar panel can't keep up) I charged both batteries and installed them at the same time. The app doesn't recognize the second battery and the first battery is already at 95% after one day.
Hi neighbors! I appreciate your patience while we have the team investigate this. I have followed up with them for an update, but have a few questions. Can you please let me know (roughly -- date/month would be great!) when this started to happen? I see the original post in this thread was back in November but the most recent being this week. Narrowing that down will be extremely helpful! Also, if you have multiple Spotlight Cam Battery's, is it happening on all of them or just one? Do you have two batteries in there or just one? Thank you so much for this information!
I am not sure when it started. I bought a panel in late spring and had never had to take the battery out to charge it. I only have 1 battery since I have a panel.
My best estimate as to when it started would be last Nov. It may have been sooner. One thing is for sure. It really kicked in when the solar panel status line was added. One other observation is that about the same time, I noticed the night time view is not as bright as it use to be. It seemed to start when the motion settings changed on the phone.
I have one battery in eash of my Spotlight cams.
All four of the cams are struggling to maintain. Even the cam that has a south facing solar panel.
I only noticed my spotlight cam not charging in early December but like many others, the problem could've started in November. I also only use one battery with the solar panel.
Thank you so much for this information. It seems like November is a common date. I'll be sending this to the team.
Just to rule out weather, do you mind mentioning where you are from? No worries if not!
It is winter now but not when this started. I have called into support and I did receive a second battery as he said that this camera received a lot of activity and the solar panel can't keep up. I installed the second battery and it doesn't recognize it and the 1st battery is now down to 90% after 2 days. I will remove the device and reinstall it to see if that fixes the problem.