cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Questions about Amazon Alexa devices and your Ring? Post them in our new Amazon Alexa board!

Spotlight Cam Battery not charging with solar panel

Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

My solar powered spotlight cam stopped charging a few months ago as well - Customer Service sent me a second battery and said that this should help since my camera has so much activity...(the solar panel can't keep up) I charged both batteries and installed them at the same time. The app doesn't recognize the second battery and the first battery is already at 95% after one day.

Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I have 5 cameras that have the disk at panel. Only 1 of them seems to be charging properly. They all say the same thing about “add a ring solar panel...”.

I though it may only register a solar panel plugged in when it’s sunny outside, but it does not.
Highlighted
Community Manager

Re: Spotlight Cam Battery not charging with solar panel

Hi neighbors! I appreciate your patience while we have the team investigate this. I have followed up with them for an update, but have a few questions. Can you please let me know (roughly -- date/month would be great!) when this started to happen? I see the original post in this thread was back in November but the most recent being this week. Narrowing that down will be extremely helpful!  Also, if you have multiple Spotlight Cam Battery's, is it happening on all of them or just one? Do you have two batteries in there or just one? Thank you so much for this information! 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I have one battery, and have tried plugging it into both left and right slots. No luck.

Can’t help with the time this started. I just setup my panel last weekend and it doesn’t work.
Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Mind just started about a week ago. It says I have a solar charger connected when that is not the case. Your own documentation says the ring 2 isn’t compatible with solar. But it says I have it. Deleting the device and readding seems to have corrected the “not charging” issue for me, but it seems obvious everyone’s problems are related to software problems, not dirt and debris.
Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I am not sure when it started.  I bought a panel in late spring and had never had to take the battery out to charge it.  I only have 1 battery since I have a panel.

Highlighted
New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

My best estimate as to when it started would be last Nov.  It may have been sooner.  One thing is for sure.  It really kicked in when the solar panel status line was added.  One other observation is that about the same time, I noticed the night time view is not as bright as it use to be.  It seemed to start when the motion settings changed on the phone.

I have one battery in eash of my Spotlight cams.

All four of the cams are struggling to maintain.  Even the cam that has a south facing solar panel.  

 

Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I only noticed my spotlight cam not charging in early December but like many others, the problem could've started in November. I also only use one battery with the solar panel. 

 

 

Highlighted
Community Manager

Re: Spotlight Cam Battery not charging with solar panel

Thank you so much for this information. It seems like November is a common date. I'll be sending this to the team.

 

Just to rule out weather, do you mind mentioning where you are from? No worries if not! 

 

 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

It is winter now but not when this started. I have called into support and I did receive a second battery as he said that this camera received a lot of activity and the solar panel can't keep up. I installed the second battery and it doesn't recognize it and the 1st battery is now down to 90% after 2 days. I will remove the device and reinstall it to see if that fixes the problem.