Sorry to hear about this concern persisting neighbors! As previously mentioned, there are several steps you can take to optimize solar panel and battery operation. Hours of direct sunlight, a clean panel, and a secure adapter connection are the best first things to check. Usage is also a factor to consider in high traffic areas or if events have increased.
As there are many of you sharing these concerns and feedback on steps taken, we’ve shared this with our team for who is investigating this further as we speak. I appreciate your patience thus far on the matter, and recommend reaching out to our support team for further troubleshooting, if you have not already. We will certainly keep the Community updated with any information received.