I was able to get mine charging again by removing the device and re-adding it. The app still suggests that I add a solar panel to extend battery life, but the batteries are recharding. I removed the device from the network, recharged the batteries, reinserted them, then added the camera back to the network. It's continued to charge for a couple days now.
Reposting for those not reading all the pages
**For iOS users seeing "add a ring solar panel to extend battery life" read below.
I called CS.. the person I talked to asked someone else about the "add a ring solar panel to extend battery life" statement . Developers told him that it's on the IOs app only (not on Android) and that it's there for everyone regardless of if they have a solar panel attached or not. It's basically an ad. It's not an indicator of if the solar panel is connected or not. They now know it's causing confusion for customers that have solar panels attached.
Thank you Beth.
Even if we ignore the ad, the solar panels seem to no longer charge our cams. Not too sure what we can do to have our panels start charging again. Not sure why Ring would break this for us all. Sort of a slap in the face for those of us that bought panels, especially those that bought Ring cams because of the availablity of the panels.
The confusion I can live with. The cams needing to have their battieries charged I can't. One cam is a big enough hassle to keep charged, but when you have several that need battery changes and charges at different times. It becomes a real hassle. Really disappointed that Ring broke my panels and cams with a poorly written app/firmware update.
I tried the removing and re-adding as mentioned a couple of threads up. And the cam said it was updating firmware although in device health it showed as up to date. Regardless, still decreasing charge rate here in sunny AZ.
Ring -- any comments?
Negative. They “did” charge before the latest upgrade for many of us. That is what this entire thread is about, so many of us are not getting a full solar assisted charge or getting a very small one even with 100% all day Sunshine. I appreciate your suggestion. We all hope they are working on this behind the scenes to correct it.