Same problem with my 2 solar cams as well. I even bought a new solar panel as the measured output seemed low. Obviously didn't help so back it goes for a refund.
RING -- You need to chime in
My front door bell device health shows me that "Solar Charger Status is Connected"
My door bell IS NOT CONNECTED TO ANY SOLAR CHARGER.
And the Power Source say" Hardwired" which the door bell is.
Whats going on Ring?
Ring why is my door bell showing solar power and my Spotlight cam battery is not charging my battery?
Well, add me to the list. And after a lot of troubleshooting it has to be a Ring software issue. Got a pair of Spotlight Cams and Solar Panels from Ring. Tried installing the first one and got the message. Then tried all possible combinations of cams and panels. Tried resetting - same result. Then I found this thread.
I have a Ring Doorbell 2 and two stick up cams on solar panels that have worked for ages (in addition to the new Spotlight cam I put in today that made me notice the problem message). They ALL now have the same message ("Add a Ring solar panel to extend battery life"). This is obviously a Ring software problem. I don't understand why they don't just acknowledge it. Ring support has always been very good. I'd just like to know if they will admit what is going on and tell us that they are working on it.
Is it possible that one must pay a subscription in order for the Ring Solar Panel to work? Our panels quit working right after three months.