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Spotlight Cam Battery not charging with solar panel

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New Neighbor III

Re: Spotlight Cam no longer charging by solar panel


@Truck3rcl0ck wrote:

From what I understand the mention of solar panels in the app is just an "ad" to buy a solar panel and does not signify whether or not the camera can detect a solar panel is plugged in and that was only added to the iOS App. I do not see anything about solar panels in my Android app. The android version I am running is dated 12/20/19 which is after I started experiencing the issue. For the firmware on the device they no longer display the firmware version you are running, just an "up to date" status so not sure 100% which version of firmware is on my camera. Even if the new camera shipped with an older working version of the firmware the first thing the camera does when you add it to your app is reach out and update.


You get told different things by different support staff so not sure why the solar panel ad had anything to do with the support staff saying the camera is not recongnising the panel hence not charging it - if it was an ad that appears under the battery charge level then this has nothing to do with what the support staff said, i doubt they know themselves exactly whats wrong - or they do and they will be releasing a fix for it - who knows aye.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Interesting your screen cap says solar “charger” status.
Mine has “panel” instead of charger and the status is still to add a panel to extend batt life
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

So what do we do since the solar panel does not charge? I'm not going up a ladder every few weeks to remove battery and charge it. Whats Ring doing about?

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

This is the second time a software update seems to have stopped by solar power camera from charging.  Is there any way to verify that your solar panel is connecting to your camera batteries?

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Removing and reading didn’t help mine. I had the same problem and was sent a replacement cam so it has just been adding and It’s still not charging and says add a solar panel when I already have one added
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Morning all.

I’m having the same issue with my spotlight cam & solar panel set up. After speaking with an advisor this morning they said they were unaware of this thread and any issues surrounding the solar panels being detected by the camera. They had me up and down ladders to get to my camera to reset it and eventually told me it’s likely that the solar panel is broken and are sending me a replacement. Although I doubt this is the issue I thought I’d go along with it to just appease them. And when it doesn’t work I will contact them again.
She did mention that according to their system my camera has 2 batteries in it- which it doesn’t. Clearly something wrong somewhere!
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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

I have 4 spotlight cams with panels.  They ALL started acting badly at the same time.  Coincidence?  I don't think so.  Tech support was no help.  I felt like I was training them not the other way around.  I'm finding the cams will charge sporadicly as long as they have not been used to much.  In settings, I've had to lower the frequency down to the lowest level.

Here's the bottom line.  For over a year, through all 4 seasons my 4 cams and solar panels worked great.  This past fall all 4 began to charge poorly.  What conclusion would any thinking person draw from that?

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

That’s always the catch all answer. And what’s even more frustrating is any “replacement” items they send are always refurbished. It’s not the panel.
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I have a spotlight and doorbell. I also have three Amazon Cams that led me to this post (googling for issues) after my spotlight batteries stopped charging from the panel. (And all the same about the update and the new “add a solar panel wording ) I wanted to add another Amazon cam and would you look at that, they have stopped selling them because Amazon is working with Ring instead. All at the same time our spotlights go wonky with the updates. Coincidence? Nope. I’m sure it’s all a behind the scenes data updates forcing our already purchased products to go obsolete forcing us to buy more add on items or the newest. (Which doesn’t sell me, it just makes me go to a competitor AND advise family and friends NOT to waste their time and money.)
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

My guess is this a ploy to upsell the super Solar Panel.

Tech support has been clueless