Hi @Zman. If the above steps did not help to resolve this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes, or any solution you find with support, as it might help any other neighbor who might be experiencing something similar.