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Snapshot Capture?

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New Neighbor II

Snapshot Capture?

Hi, after yesterday's app update, I now see the Snapshot Capture option available, but only in 2 of my 4 Ring cameras?

 

I have the Doorbell Pro, Wired Stickup v2, Wired Spotlight, and Floodlight cameras.  The Snapshot option only shows in the Device Settings of the DB Pro and Spotlight, but not the Stickup or Flood?

 

Also, despite having enabled it yesterday afternoon, no snapshots have appeared yet in the timeline for either of the 2 cameras I enabled it on?

5 REPLIES 5
New Neighbor

Re: Snapshot Capture?

Hi

 

I have activated it on my Spotlight cam battery, i get snapshot on my timeline so it works, however i cannot see the option  to activate it on my  Video doorbell 2

 

What Ring devices have the snapshot capture feature?
Snapshot Capture is currently available on the following devices purchased on or after October 10, 2019:

Anders

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New Neighbor II

Re: Snapshot Capture?

Thanks.  I actually searched Help on the site before posting, but didn't find that list of cameras.  Interesting that the option even appears on 2 of my 4 cameras as that list appears to be battery-only devices.

 

Maybe it's not supposed to be availble to my devices yet?

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New Neighbor

Re: Snapshot Capture?

Hopefully more cameras will be compatible going forward, mine should be compatible but still dont see the option.

 

 

More infor about the Snapshot feature here:

 

https://support.ring.com/hc/en-us/sections/360000194126-App-Feature-Instructions

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New Neighbor III

Re: Snapshot Capture?

It gets more interesting . . . a few days ago the snapshot feature appeared in my app, I turned it on for my cameras.  Later I looked at how it works, pretty nice, the snapshots are shown between the recorded events in the timeline.  Now, a few days later, the option has disappeared from my app, and the snapshots are gone.  I think Ring is working out the bugs.

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New Neighbor

Re: Snapshot Capture?

Hopefully it updates soon. I have 13 Ring Cameras, and only one has the snap shot feature. I love the feature, I would think it would it would be awesome to have it.