Snapshot Capture cut off the beginning of all recorded videos

@jeremy-wendelken wrote:

Thanks!

How about now, Any update? :slight_smile:

I can tell you I’ve not since heard back from support on the issue after exchanging a few emails shortly after I posted this. I sent several examples of what I described above.

I can also say that problem has not returned in almost 2 months since I disabled Snapshot Capture. Not a single problem like that prior to enabling Snapshot, and no problems after disabling it.

Have you actuallly experienced this problem? I do know a few others posted similiar issues elsewhere after they enabled Snapshot. If you’ve not enabled Snapshot, enable it and see what happens. If within a week or less you experience what I describe above, just disable Snapshot and power-cycle your camera.

So, give it a shot and see if you have any problems. If you don’t, GREAT! If you, it’s an easy fix.