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Security camera spotlight battery not connecting to wifi

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New Neighbor

Security camera spotlight battery not connecting to wifi

My brand new camera will not connect to WiFi keeps asking to join ring setup 9e. Turned cell data off on my phone and Bluetooth rebooted router and modem no luck
2 REPLIES 2
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Community Manager

Re: Security camera spotlight battery not connecting to wifi

Hey @whocares2020. Since you cannot get the device to connect to the Ring Setup Network on your phone, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes! Smiley Happy 



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New Neighbor

Re: Security camera spotlight battery not connecting to wifi

i got it working! thanks!!