Sorry to hear about this @Maryjosey2! You’ve definitely completed all the necessary steps for this to work. I recommend reaching out to our support team who can take a more in-depth look at this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 