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Security Cams Feature Request

Rim
New Neighbor

Re: Security Cams Feature Request

I would like an API that will allow me to turn the light on and off. There has been an issue with the Light Schedule being erratic for over a month now with no fix in sight. An API will allow me to schedule the light on and off outside the Ring app.
New Neighbor

Re: Security Cams Feature Request

It already has that. It' s under motion settings.
New Neighbor

Video events

It would be so much better to just have a calendar and we pick the day we want to view events instead of having to scroll through a whole bunch to get to the day we want. Look at the way Wyze has theirs setup. It so much easier.
Also the trigger on the battery cameras needs to be improved. I get hits all night long because of cats.
Community Manager

Re: Video events

Merging this to the feature request thread, with the other great ideas. We are always looking to improve our device and app features, so thank you for sharing this with us!



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Rim
New Neighbor

Re: Security Cams Feature Request

As I said in my post, the Light Schedule has not been working properly. My Floodlight Cam will sometimes ignore the Light Schedule and not turn on or off according to schedule and will sometimes turn on and off at seemingly random times.

There are a handful of us that have opened a trouble ticket and have a couple of threads open discussing this. The only thing we've been told it's that they know about the issue and they're working on this issue. But it's been going on for a couple of months now. Hence, my request for an API.
New Neighbor II

Re: Security Cams Feature Request

I'll be honest, I'm really not liking the camera system. First off, I have the security system but Ring doesn't tie in. If my alarm goes off, or entry is detected, it should start recording. 

The 30 second recording is a joke. It'll record me for 30 seconds but suddenly stop. If I were a criminal, I would just have to set the camera off for 30 seconds and then I can commit crimes because it never records again for about two minutes. What a joke! Not that it matters since the sensitivity settings are an absolute joke. I have to visualize in my head where it's trying to record, but it takes me weeks to get it set right. Even then, I get bombarded with false positives alerts. Most of the time it's nothing. And that's with the sensitivity set to light. 

 

Even though I installed outside AP's for the cameras and they all have really good signal, I still get the "black screen" when connecting (and it's remarkably slow, even on local wifi with a 1gbps backend). I have a combination of Unifi APs and Synology router, so no, it's not a local wifi issue. 

I think my biggest issues are:

  • 30 second recording
  • Not recording for a few minutes after recording for 30 seconds, I can literally wave my hands in front of it
  • Sensitivity settings are a complete joke/disaster
  • No way to see where I'm actually setting the zones, since it's just a poorly designed graphic
  • Mic/Audio feedback is an absolute joke - I get mostly static and people can't hear me at all on any of my 3 cameras 
  • 2 hour snooze? really? And i can't snooze it two times to make it 4 hours? Really? What are we in 1950s?
  • Slow, black screen, even with good signal (45, 42, 62 RSSI) Ironically, the device with the worst signal loads the fastest.
  • I have to use the light motion sensors to trigger my cameras because of the junk sensitivity issues with the solar cameras.

 

I don't care if my battery is low. I'd rather catch someone stealing things out of my yard. Allow us to increase the 30 second recording and give us better motion zones. 

 

Ironically, to top things off, this st*pidforum software also breaks Chrome's spell check to use it's own bad third party spell check.

I regret buying the ring products completely.

New Neighbor II

Re: Security Cams Feature Request


@Murray wrote:

Hi mackhax0r,  have you set the Motion Frequecy to “frequent”? This will help reduce the cooldown/gap between motion triggered videos to the minimum.


Yeah, I can't set it to "frequent". I'll get bombarded by false-positives because the frequency is to high. Give thanks to the genius way of setting up the motion zones.. it's nearly impossible to properly setup. 

New Neighbor II

Re: Security Cams Feature Request


@veener79 wrote:

Outdoor camera with Solar and duel bateries should have more more motion settings avaialble like a plug in camera does.  With Solar and Duel bateries you have a ton a batery life mostly with the solar I can't get one below 88% even after doing a lot of lawn work around them.  With in a couple hours I am back to 100%.  

 

I just got the duel setup because knowing once winter comes cooler temps and less sun might into to the bareries more. 


I'd spend so much money if I could get real options with the dual batteries. There's no point in having dual batteries right now since the single battery never goes below 90%. The design decisions in the software is absolutely terrible. 

New Neighbor

Re: Security Cams Feature Request

Another request would be to give those of us who want to record longer the option too.  Maybe set up a way through IFTT.  

Community Manager

Re: Security Cams Feature Request

Thanks for sharing your experiences. I wanted to remind everyone, this is a feature request thread for new features that can be implemented to improve our devices for everyone. Our battery devices function in a way that is common for streaming battery devices in the industry, in which there are battery preservation settings that can be turned off, such as smart alerts.

 

If a battery powered device is not fitting your needs or environment, this is what we have powered devices for. They natually allow for much more customization and robust operation, due to having constant power resources. Some of these concerns listed can certainly be resolved with our support team who will know just how to tailor these to your environment.



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