Grrrr... this just happened to 1 of 2 that i purchased from lowes. I guess I'll be making a stop at lowes on the way home form work tomorrow.
Update : Good news, after exchanging at lowes, set it up and it updated and did not brick.
For anyone this helps, I've had this happen with 2 of the "indoor cam" units back to back from Amazon. After the basic troubleshooting steps (try a different outlet, hold down the button for 20 seconds) they're out of solutions.
The canned response you're seeing to contact support will only end with them offering to send you a replacement unit through Ring. Based on the wording, it sounded like the replacement being offered to me was a refurb as well as the rep advised it would be "plugged in and tested for days or weeks" to make sure it works.
If it bricks after update, return it to the original place of purchase and try again. No use in wasting time with Ring support.
Just happened to 4 that I purchased and Ring support is a joke. I don't feel like messing with this "just keep trying" crap. Gonna switch companies. Bye Ring.