Worked a few minutes, lost internet connection, now unable to get it to register. Tried hard reset. No flashing lights. The lights just work with a switch. They never shut off. It’s like the brains are not connecting
Hi @ekthomas. Since you have already tried basic troubleshooting steps and you were unable to resolve this concern, please give our support team a call at one of the numbers available here. They’ll be able to take a deeper look into this concern and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 