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Ring floodlight cams - lights stopped working

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New Neighbor

Ring floodlight cams - lights stopped working

So I have a Ring floodlight cam installed over my garage, and it stopped working after Halloween.  When I go outside and manually try to turn on the lights I hear the click from the unit and the LEDs glow very dimly.

 

Any ideas?  My unit was purchased in Sept 2018 so I'm sure it's out of warranty.

25 REPLIES 25
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Community Manager

Re: Ring floodlight cams - lights stopped working

Hey @Raybo2019! Try performing a reset by holding down the setup button for 20 seconds. Once complete, please set up the Floodlight Cam from scratch, in the app. If this does not resolve your concerns, please reach out to our support team, at 800-656-1918, for more in-depth troubleshooting.



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New Neighbor

Re: Ring floodlight cams - lights stopped working

Thanks for the reply. We’re in the middle of a winter storm so I probably won’t get up there on my ladder til Thursday. I’ll let you know if the reset helps.
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Community Manager

Re: Ring floodlight cams - lights stopped working

Stay warm!

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New Neighbor

Re: Ring floodlight cams - lights stopped working

OK, didn't work (I didn't expect it to).

 

I think the LEDs are shot.  Disappointing after only 15 months of usage.

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New Neighbor II

Re: Ring floodlight cams - lights stopped working

If you have the Protect Plus Plan with Ring, replacement should be covered. Call Ring support.
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New Neighbor

Re: Ring floodlight cams - lights stopped working

Ah, I believe I do. Thanks for the tip!
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New Neighbor II

Re: Ring floodlight cams - lights stopped working

Good!

I am also disappointed to hear that your lights failed so quickly. Ring constantly says those LED lights should last forever....
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New Neighbor

Re: Ring floodlight cams - lights stopped working

I'm going to try resetting this light tomorrow as I have 4 of these Ring flood lights.  Two on the garage and 2 on the house and at $329.00 each plus tax thats crazy that the one has a bulb flashing and than went out completely!!  Very frustrating after spending alot of cash plus for an electrician to make sure they were all wired in properly.

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New Neighbor

Re: Ring floodlight cams - lights stopped working

 


@Marley_Ring wrote:

Hey @Raybo2019! Try performing a reset by holding down the setup button for 20 seconds. Once complete, please set up the Floodlight Cam from scratch, in the app. If this does not resolve your concerns, please reach out to our support team, at 800-656-1918, for more in-depth troubleshooting.


Resetting the flood light did not help the issue!!  Only one of the bulbs is flashing in one of the flood lights, as if its about to burn out.
Very disappointed after spending near $1500 on 4 of these lights ( 350$ each) What do you recommend ??  It's wired in and not an easy to repair as I had an electrician come out and put them all up for me, that was an extra $400 I paid out!