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Questions about Amazon Alexa devices and your Ring? Post them in our new Amazon Alexa board!

Ring flood

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New Neighbor

Ring flood

Can ring customer service change
the video quality ?
2 REPLIES 2
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Community Manager

Re: Ring flood

Hey @F150. Our customer service team would be unable to change the video quality, but they could look into ways on improving your device's RSSI to get a better video quality, as it's all based off of the strength your device has to the router. Please feel free to reach out to them here!



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Highlighted
New Neighbor

Re: Ring flood

Ring chime pro extender is -40 and floodlight is -50. Works fine but the quality is not 1080. I read where you could adjust auto/ 720/1080 on your side.
End user is unable to make that change.