Ring app does not accurately reflect battery charge

Hi, I have the same incorrect battery life issue. The Ring app version is 5.272 on an iPhone XS with iOS 13.5.1.

Thanks.

iPhone 8
App version 5.27.2
Battery indicator stuck at 19% even with a full charge

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battery says 92% for 3 days yet i have solar panel???

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Same problem here. Up to date Ring app, tried two different batteries both fully charged with all green light on after charging and the Ring Doorbell 2 refuses to update the battery life and restore fucntions. It is at 6% to frustrating as it has disabled a bunch of features due to low battery despite having a fully charged battery installed. Problem started to occur on 14th July.

ios app version: 5.28.0 (updated on 15th July)

Firmware version: ‘Up to date’

Last health check: 8.12pm BST on 7th July

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Thank you, neighbors! I’ll get this information over to the team right away. I’m assuming when everyone says “the battery it as full charge” that means that you let the battery charge for at least 6-8 hours / overnight? Just wondering where you are seeing ‘full charge’ :slight_smile:

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Hi I have iPhone 11 on iOS 13.6 and ring app is version 5.28.0
My battery again does the same fully charged battery installed and still shows on the app the 31% from the old battery ? Please help

I am having issues with one of my ring camera for past few days. I have extra spare batteries and one of my cameras indicated low battery. I replaced the battery and the camera never recognized it and still said low batteries. Just to check I had 3 other freshly charged batteries to test as well and same thing happen. Wondering if something in the camera is bad or software to make camera recognize battery is full to work correctly.

It is disapointing that this happend to a camera that is only 4 months old. Ring Support on the phone was not helpful at all when I asked if I should get a replacement to fix the issue. Very frustrated…

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Jennifer.
Did you get an answer to this question? My battery level does not update on the App either.
Carl

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I’m having the same issue. Mine was showing 8% when I went to bed last night and said the same this morning when I woke up. I’ve tried changing chargers and cables thinking that could be the issue, but don’t think it is. The blue light around the button seems to indicate the batter is charged.

I’m having the same issue. Battery was at 13%. Put in fully charged battery and the app is still showing 13%.

Hi neighbors. Chiming in here with some helpful tips. Once your battery is fully charged (green LED on battery), reconnect your device to wifi. Establishing a new wifi connection will force your device to go through a quick update and it should reflect the correct battery percentage once complete. To do this, follow the steps here in this Help Center article. Let me know if this works!

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I set up my new Stick Up Cam Solar several months ago (around end of May); it worked so well that I got a second one shortly thereafter. In the full Hawaiian summer sun, app initially showed batteries for both cams consistently charged at/near 100% every day. A couple of weeks ago, app started showing batteries slowly draining to where it has held steady at about 86% (1st cam) and 93% (2nd cam) for the past week – despite switching off “Record Motion” for up to a day at a time (both cams).

Fearing the worst, I just purchased a backup battery and ordered a Super Solar Panel through Amazon. Now, after seeing similar experiences described in various community posts, I’m thinking that the issue may not be with the hardware.

Ring app ver. 3.30.0; Android 10 on Galaxy S10.

Hi808, my new (3 week old) stickup cam and solar panel is doing the exact same thing (many others having the same experiences). I, too, am thinking it is not a hardware problem. Many were not experiencing this (charging) problem until after a firmware update a short time ago. I disable my motion notifications AND recording during the day and get minimal of both at night-time up to dawn (when it is again disarmed via schedule settings). This morning, battery charge was 92%. Have had intense Texas sun (90*) all day (panel aiming horizontal to the sky). With 8 hrs. of sunlight, one would think the battery would charge just a wee bit?? Nope. At 6pm, battery still reads… 92%. Again, no motion notifications or recordings.

This is a major fail by Ring that needs to be addressed. They have had plenty of feedback both from this Community forum as well as direct phone calls about it. Their software AND hardware engineers need to get together and address this problem ASAP! It’s a shame, too, because after setting up, optimumly positioning (very important, btw), and dialing in my settings…I’m rather liking my new Stickup cam. The image quality is quite nice.

My quandary right now is whether to send the solar panel back for a refund (Amazon purchase) or keep it thinking it MIGHT, to some extent, impede or slow the rate of battery discharge as opposed to using just the battery itself (although I haven’t tried that yet to compare). And I’m reluctant to believe the SUPER Panel would be any better. But I would certainly volunteer to have Ring send me a SUPER panel to test out and report back my findings. (But I won’t hold my breath)

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Since day one I’ve had this issue. Battery charged over night and still stuck at 19%. Not even a month old.

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Same issue. 2 fully charged batteries in a spot ought cam. Showing 15% and 8%. Even tried reconnecting cam to wifi. Android 10 on Galaxy s10. Ring app version 3.30.0

Hi neighbors! After charging your battery for several hours, it can sometime require a moment, or an event, for the battery to update in the app. If reconnecting or waiting has not resulted in a proper display of battery percentage, try removing and reinstalling the Ring app on your mobile device.

If you’ve charged your battery for several hours, using the micro usb as intended, and attempted the steps listed above, please send a screenshot example of the battery percentage and confirm the Ring app version and mobile device being used.

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Hi I deleted and re downloaded the app, still no change in the old battery strength as per screen shots - very frustrating - version is 5.30.1

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Aloha Tex78745 – appreciate your updates. WRT Super Solar Panel mentioned in your last post, here’s my experience from another thread: https://community.ring.com/t5/Security-Cams/Ring-Stick-Up-Cam-Battery-amp-Solar-Panel/td-p/56501/page/3

“My update: After replacing one of my two Standard Solar Panels with my new Super Solar Panel Friday morning (“stabilized” battery charge was at 86-87%), and after 5+ solid days of direct Hawaiian summer sun, app for this cam shows 86% battery charge this (Wednesday) afternoon. I have “Motion” turned off during the day. My other Stick Up Cam Solar, that I set up shortly after, continues to have a stabilized battery charge of 87-88% with its original Standard Solar Panel. There hasn’t been appreciable daily motion event changes since both cams consistently operated at/near 100% battery capacity; when I noticed app showing batteries for both cams slowly declining in capacity, I actually reduced the video recording times for both cams from 30 to 20 seconds. My Super Solar Panel change-out didn’t make any difference.”

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Same here. Always 18% even after a full recharge. It only started after the last Ring app update. FYI using latest Android.

I have an iPhone 11 and changed the battery tonight, I was quite quick taking the old one out and putting the new one in. I had a steady blue light on the front of the device when the battery was changed and then checked the app a couple of hours later and it went to 100% maybe ring have fixed the bug as mine used to play up.