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Ring app does not accurately reflect battery charge

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New Neighbor

Re: Ring app does not accurately reflect battery charge

iPhone 8
App version 5.27.2
Battery indicator stuck at 19% even with a full charge
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New Neighbor

Re: Ring app does not accurately reflect battery charge

battery says 92% for 3 days yet i have solar panel???
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New Neighbor

Re: Ring app does not accurately reflect battery charge

Same problem here.  Up to date Ring app, tried two different batteries both fully charged with all green light on after charging and the Ring Doorbell 2 refuses to update the battery life and restore fucntions.  It is at 6% to frustrating as it has disabled a bunch of features due to low battery despite having a fully charged battery installed.  Problem started to occur on 14th July.

 

ios app version: 5.28.0 (updated on 15th July)

Firmware version: 'Up to date'

Last health check: 8.12pm BST on 7th July

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Community Manager

Re: Ring app does not accurately reflect battery charge

Thank you, neighbors! I'll get this information over to the team right away. I'm assuming when everyone says "the battery it as full charge" that means that you let the battery charge for at least 6-8 hours / overnight? Just wondering where you are seeing 'full charge' Smiley Happy 

 

 

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New Neighbor

Re: Ring app does not accurately reflect battery charge

Hi I have iPhone 11 on iOS 13.6 and ring app is version 5.28.0
My battery again does the same fully charged battery installed and still shows on the app the 31% from the old battery ? Please help
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New Neighbor

Re: Ring app does not accurately reflect battery charge

I am having issues with one of my ring camera for past few days.  I have extra spare batteries and one of my cameras indicated low battery.  I replaced the battery and the camera never recognized it and still said low batteries.  Just to check I had 3 other freshly charged batteries to test as well and same thing happen.  Wondering if something in the camera is bad or software to make camera recognize battery is full to work correctly.

 

It is disapointing that this happend to a camera that is only 4 months old.  Ring Support on the phone was not helpful at all when I asked if I should get a replacement to fix the issue.  Very frustrated.....

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New Neighbor

Re: Ring app does not accurately reflect battery charge

Jennifer.
Did you get an answer to this question? My battery level does not update on the App either.
Carl
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New Neighbor

Re: Ring app does not accurately reflect battery charge

I'm having the same issue. Mine was showing 8% when I went to bed last night and said the same this morning when I woke up. I've tried changing chargers and cables thinking that could be the issue, but don't think it is. The blue light around the button seems to indicate the batter is charged.

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New Neighbor

Re: Ring app does not accurately reflect battery charge

I'm having the same issue. Battery was at 13%. Put in fully charged battery and the app is still showing 13%. 

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Community Manager

Re: Ring app does not accurately reflect battery charge

Hi neighbors. Chiming in here with some helpful tips. Once your battery is fully charged (green LED on battery),  reconnect your device to wifi. Establishing a new wifi connection will force your device to go through a quick update and it should reflect the correct battery percentage once complete. To do this, follow the steps here in this Help Center article. Let me know if this works!



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