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Ring app does not accurately reflect battery charge

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New Neighbor

Ring app does not accurately reflect battery charge

I have installed a fully charged battery in my Ring Spotlight camera and app shows 10% charge. I have uninstalled and re-installed the app and still get same low charge. Anyone else experienced this?

32 REPLIES 32
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Community Manager

Re: Ring app does not accurately reflect battery charge

Hi @JetBlue! When you take the battery that you just put into the camera out, plug it into the charger provided, are the lights on the battery orange and green or just solid green? If the colors are orange and green, the battery will still need to be charged. Please note that most charging takes about 8 hours to give it full power. I would also recommend that if you have another battery, see if that battery, when fully charged, shows properly in the app!



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New Neighbor

Re: Ring app does not accurately reflect battery charge

Thanks for your response, @Chelsea_Ring. When I put the battery in the camera, the light was just green. I will try another fully charged battery and will update here with results.

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New Neighbor

Re: Ring app does not accurately reflect battery charge

I’m having the same problem. I have 2 batteries. When replacing with a fully charged battery indicator On my app shows only 19% low battery.
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New Neighbor

Re: Ring app does not accurately reflect battery charge

Mine is doing the same thing. I have 2 batteries one of which is only a month old. Obviously a small glitch in the app as the email notifications about battery life take weeks to come through. Battery status shows 18% constantly.
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New Neighbor

Re: Ring app does not accurately reflect battery charge

I am experiencing the same problem. I have 2 batteries in my Ring Spotlight. Both batteries are fully charged. However one battery is showing 100% and the other battery is showing 56%. Does anyone have suggestions on how to fix the problem?
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New Neighbor

Re: Ring app does not accurately reflect battery charge

I'm having the same issue. Android app shows 15-18% constantly but the Windows app shows much higher, sometimes 100%.
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Community Manager

Re: Ring app does not accurately reflect battery charge

Thank you for pointing this out neighbors. Can you please send over what app version and phone you are using? Thank you! 

 

 

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New Neighbor

Re: Ring app does not accurately reflect battery charge

We are having the same problem with our driveway cam. The battery is fully charged, but shows only 26% charged on the app.
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New Neighbor

Re: Ring app does not accurately reflect battery charge

Hi, I have the same incorrect battery life issue. The Ring app version is 5.272 on an iPhone XS with iOS 13.5.1.

Thanks.