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Ring Stick up blurry night vid

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New Neighbor

Ring Stick up blurry night vid

As the subject says, added a new stick up cam (about 2 weeks old) video is great during the day, useless at night. The neighbor’s window is brilliantly sharp, when lit, everything else is a blur. Attached photo.  NOTE: I saw a speculative post on another security cam site theorizing that the older products are having issues because they need the new spotlights. I've been using Ring products for years, so why would I all of a sudden need to ADD spotlights to improve the night vision capability? 

3 REPLIES 3
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Community Manager

Re: Ring Stick up blurry night vid

Thank you for coming to the Community with your concern @jkhringid. The best test for this would be to bring the device inside and test in a room with bright light on versus a room with almost no light, to see if the lens is adjusting as intended. If the concern persists, please perform a reset by holding the setup button for 20 seconds. Upon completing the reset, you will have to setup your Camera to connect back to wifi. Please let me know if this helps! Smiley Happy 



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New Neighbor

Re: Ring Stick up blurry night vid

TYVM, I’ll tomorrow. I can see that it’s attempting to illuminate because there’s a very small bright margin on the right. I’ll experiment in my basement. Thanks again. 

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New Neighbor

Re: Ring Stick up blurry night vid

Did you find a resolution to your problem? My cameras are starting to do this?