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Ring Stick Up Cam is not detecting motion when facing a window

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New Neighbor

Ring Stick Up Cam is not detecting motion when facing a window

I have my stick up cam facing a window, and it doesn’t dectect motion, it is broad daylight, and the camera view is great, but still doesn’t dectect motion. Only detects it when I move the camera myself.
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Community Manager

Re: Ring Stick Up Cam is not detecting motion when facing a window

Hi @ohhithere101. We do not recommend facing the Stick Up Cam towards a window, as this will impact its ability to accurately detect motion. With the way the motion detection works, the sunlight through the window is going to throw off the motion sensors. Adjustable motion sensors work by identifying visitors based on a change in temperature, and sending a signal to your smart device. You can read more about proper positioning for your Stick Up Cam in our Help Center Article here. I hope that helps! Smiley Happy



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