My ring spotlight camera wont turn on. It showed it was out of battery on the app so i replaced the battery with a charged one and it wont turn on now. I have tried multiple batteries even buying brand new ones. I have also tried to do the rest of hold down the button at the top for 20 seconds and still no luck. When I put a battery in the red light inside the battery turns on but thats it. Any other way to troubleshoot would be helpful.
Hi @KBoles. At this time, if your Spotlight Camera will not reconnect or complete a setup, please attempt the following:
If the above steps do not result in successful setup or operation, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I didn't have an issue like this, but I did come across this when I was trying to figure out how to disable the lights during a motion detect.
If you haven't tried messing with the Motion Zones, do that...create a zone.
In the link below, it kind of implies you might have to do this.
Worth a try if you haven't done that yet.