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Ring Spotlight won't turn on

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New Neighbor

Ring Spotlight won't turn on

My ring spotlight camera wont turn on. It showed it was out of battery on the app so i replaced the battery with a charged one and it wont turn on now. I have tried multiple batteries even buying brand new ones. I have also tried to do the rest of hold down the button at the top for 20 seconds and still no luck. When I put a battery in the red light inside the battery turns on but thats it. Any other way to troubleshoot would be helpful. 

3 REPLIES 3
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Community Manager

Re: Ring Spotlight won't turn on

Hi @KBoles. At this time, if your Spotlight Camera will not reconnect or complete a setup, please attempt the following:

  • Ensure both of your batteries are fully charged (if you have two), or has been charging for several hours.
  • Ensure there is no debris in the battery hatch and that the hatch is closed.
  • Press the setup button on the Cam and complete the setup in the Ring app.
  • If lights flash and setup is not completing in the app, please remove and reinstall the Ring app on your mobile device, disable VPN, and have your wifi router close to your Camera (if possible). You can also see if you can set up the device on another Ring app on another phone you can log into. 
  • If lights do not indicate setup mode on the Spotlight Cam, or setup is not completing, perform a reset on the Camera by holding the setup button for 20 seconds and try the setup again.

If the above steps do not result in successful setup or operation, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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New Neighbor

Re: Ring Spotlight won't turn on

I didn't have an issue like this, but I did come across this when I was trying to figure out how to disable the lights during a motion detect.

 

If you haven't tried messing with the Motion Zones, do that...create a zone.  

In the link below, it kind of implies you might have to do this.  

Worth a try if you haven't done that yet.

 

https://support.ring.com/hc/en-us/articles/360000311583-Controlling-the-Lights-on-the-Spotlight-Cam-...

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New Neighbor

Re: Ring Spotlight won't turn on

Did you fix your ring spotlight cam? I have exactly same issue. I used fully charged battery and it worked with different ring device. So nothing wrong with the battery.