Sorry to hear about this, @nat0017. There were reported concerns with the Ring app and website last week, however, that has since been resolve per Status.Ring.com. Feel free to check out our help center article about payment options and methods accepted.
At Ring we value your security and privacy. For this reason, any account or billing specific inquiries are best handled with our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.