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Ring Indoor Cam making 'clicking' noises?!

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New Neighbor

Ring Indoor Cam making 'clicking' noises?!

Hello Ring Community!

 

I've been a big proponent of Ring products for some time.  Have a few hardwired outdoor security cameras and a hardwired Ring doorbell.  Awesome products (only wish they had a warm temperature light... that's nitpicking though).  

 

Anyway, I decided to start to build up home security measures indoors.  Figured I'd start with a few indoor cams.  I purchased the standard Indoor Cam that is powered by mini-USB.  Set it up in our living room, which gives us a good view of our entire living area.

 

But, for many nights I've noticed this unusual clicking sound coming from the area of our fireplace.  For days I've been trying to figure out what it was... maybe a bug in some of the wood stacked there?  Last night, like an idiot, I stood by the wood and waited for the clicking sound to happen.  It was happening all night, again.  My wife and I were starting to think our house was haunted.   Every time I walked over to the wood pile, the clicking would stop.  As soon as I walked away, it would start back up again.  Seemingly random.

 

In complete frustration, I ran over to the wood pile, again.  This time I heard the sourse of the 'click'... it was the Ring Indoor cam!   I would walk away and it would click more.  I would get close the infrared light would go off and make the clicking noise.   


So I went into the settings and turned the infrared off and on.  Each time the light little red light went off or came back on, it would click.

 

Simple solution, right?  Just turn off the infrared.  

 

Nope.  It would continue to make the clicking noise and be in tandem with what was on the television.  It was a dark room, after sunset.  When the TV screen got bright, it would click.  Switch to a darker scene, it would click. 

 

Even more frustrating, I had the live feed off and had it set to not record any motion.  But the camera was clearly still adjusting to the light in the room.  Must be some sort of shutter in the camera making the noise. 

 

Needless to say, it's EXTREMELY distracting to be watching TV and hear this camera click repeatedly.  I tried one of the other cameras in the same location... and sure enough... same deal.   So it's not a problem with this one camera.  Must be across the entire line of cameras.  

 

Is there any solution to this?  I bought three cameras in a bundle on Ebay but the 30 day return window has passed.  So it seems I'm stuck with these cameras at this point.  I REALLY want to use them as I love the Ring ecosystem and App, but I just can't use them if they're going to be making clicking noises all the time.  Especially in our living room where it seemingly happens with some kind of lighting threshold being thrown off by the TV.  In regular daytime lighting in the room there is no issue with the clicking noises. 

 

Can anyone help?  Or am I up the creek here?

7 REPLIES 7
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Community Manager

Re: Ring Indoor Cam making 'clicking' noises?!

Hey @raven13. Thank you so much for taking the time to detail out your experience and what is happening with your Indoor Cams. I'm looking into this matter with my advanced technical support team to see what could be causing this on the Indoor Cam, but I think you're on the right track with your observations for sure! Could you do me a favor and let me know what the RSSI is for all of the Indoor Cams that you have setup?

 

In addition, a video example of this clicking sound would be fantastic! Once you have this recorded, you can attach it here. You will not be able to attach an MP4 as your reply, so you can upload it elsewhere to link here, or compress the MP4 file into a ZIP file to attach here, as ZIP files can be attached. Once we have this information, my team can look into this more! Thank you in advance. Smiley Happy 



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New Neighbor

Re: Ring Indoor Cam making 'clicking' noises?!

Hi Chelsea!  Thanks so much for replying... I really appreciate it.  I'll try to get my own video tonight, but here's a video I found online.  Seems it's a pretty common issue:  

 

https://youtu.be/Uaf7zRfpXmE

 

RSSI on this particular cam is 37.  

On our Garage Cam (outside): 72.

Out back on our deck: 64

 

 

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New Neighbor

Re: Ring Indoor Cam making 'clicking' noises?!

Hi,

 

I've just setup my new Indoor Cam and have this too. For me it's about every 5 seconds and seems to only be when live-view is enabled. 

 

RSSI - 69

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New Neighbor

Re: Ring Indoor Cam making 'clicking' noises?!

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New Neighbor

Re: Ring Indoor Cam making 'clicking' noises?!

Here are two videos I did last night.  One is with the infrared (IR) on (the red light), and one off.   I had a flashlight and as I turned it on or off, you'll hear the clicking noise about a second later.  Doesn't matter if you have the IR on, or not.  

 

Hope this helps with diagnosis!  

 

The clicking is loud and can be heard across a room.  Especially under quieter conditins at night.   No question.  

 

With IR Light:  

 
Without IR Light: 

I've tried this with all three of my indoor cams with the same result. 

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New Neighbor

Re: Ring Indoor Cam making 'clicking' noises?!

The click is the IR filter engaging. You switch off the IR leds, but it doesn't  stop the IR filter switching in/out.

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New Neighbor

Re: Ring Indoor Cam making 'clicking' noises?!

Correct.

 

In either scenario, the clicking is incredibly distracting.  It's hard to watch TV at night with the Ring cam repeately clicking at random.   I either need a solution, or I can't use these cameras.  Simple as that.