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Recover Accidentally Deleted Video from Web Interface

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New Neighbor

Recover Accidentally Deleted Video from Web Interface

I just discovered that if you are looking at your event history on the web interface, then ACCIDENTALLY tap the delete button, it does NOT ask you to confirm deletion!!!!  This is extremely frustrating as wasn't planning on deleting the video I was viewing!  They SERIOUSLY need to have a "Recently Deleted" queue so you can recover an accidentally deleted video.  What if the video I deleted was something important????  It WAS something I wanted to keep, and potentially very important, so I am very upset that this happened!  FIX IT SO THE WEB INTERFACE CONFIRMS DELETION PLEASE!!!!!!!

5 REPLIES 5
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New Neighbor

Re: Recover Accidentally Deleted Video from Web Interface

I have the same question! Our household shares the RING app, and someone deleted a video, that should not have been deleted. I would like to retrieve this video! Is there a way!?

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Community Manager

Re: Recover Accidentally Deleted Video from Web Interface

Sorry to hear about this @elizard! We recommend using the Ring app to review and delete events. Check out our help center article containing the best steps to take for deleting events.  We will definitely share your feedback with the team to consider for the browser interface.

 

@terriandhopeton, deletion is permanent. Once events have been deleted, they cannot be recovered. 

 



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New Neighbor

Re: Recover Accidentally Deleted Video from Web Interface

You definitely need to add a restore deleted file to your software. I am not impressed with the software for Ring. I lost important burglary files that I needed for evidence.

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New Neighbor

Re: Recover Accidentally Deleted Video from Web Interface

I deleted a video by accident that I need is there a way to retrieve it??
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Community Manager

Re: Recover Accidentally Deleted Video from Web Interface

Hi @Jamiesteele! At Ring we value your security and your privacy. For this reason your videos are only existing on your account. This means if they are deleted there is no where to recover them from, as they are only stored on your account. We recommend starring your favorite videos for a visual reminder of videos that are important. It is highly recommended to download any very important videos right away, so that they are not lost. Please also ensure your subscription is always up to date, as a lapse in subscription can result in loss of videos. 



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